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Restoro RTP Detection


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Hello all, I've recently been experiencing something strange over the course of the last few weeks. Randomly, I started to get pop ups from Malwarebytes saying that it has blocked a certain website from coming up, Restoro. Upon looking it up, I noticed that it was some kind of fake security program. I have no idea why this is happening, since I've never even installed Restoro in the first place. I scanned my PC multiple times, but it keeps coming up as clean regardless of the fact that it keeps trying to pop up. I've tried turning off Google Chrome sync and completely re-installing it but no such luck. I've also tried using adwcleaner, but that turned out clean as well. I'm unsure if it's a trojan or some other kind of virus, but I would definitely like to know how to stop this since it's been getting pretty annoying. I will include a picture of what Malwarebytes says about the detections.

Restoro RTP.PNG

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Hello Caleb4eva and welcome to Malwarebytes,

Lets grab some logs and see whats going on, continue with the following:

Open Malwarebytes, select > small cog wheel top right hand corner, that will open "settings" from there select "Security" tab.

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Close out the settings window, this will take you back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes quarantine any found entries...

To get the log from Malwarebytes do the following:
 
  • Click on the Detection History tab > from main interface.
  • Then click on "History" that will open to a historical list
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select http://i.imgur.com/Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status... If English is not your primary language Right click on FRST/FRST64 and rename FRSTEnglish/FRST64English

 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
     
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Let me see those logs in your reply...

Thank you,

Kevin....
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Hiya Caleb4eva,

Thanks for those logs, use the following instructions to hard reset Chrome and see if the RTP detections cease...

Please review and reset Google Chrome back to defaults if you're unable to clean or remove settings manually

 

Before resetting Google Chrome please review the following links and export your bookmarks to a folder location outside of any Google folders such as My Documents
How to Back Up and Restore Your Chrome Bookmarks Locally

Review your current extension in Google Chrome so that you can reinstall those that you want to keep
How to Install and Manage Extensions in Chrome

Please save/export your passwords as this process will delete them.
Saving passwords in a browser is a very bad idea and not recommended. Recommend that you use a password manager instead.
How to Manage Saved Passwords in Chrome

Password Management software
Password Managers Compared: LastPass vs KeePass vs Dashlane vs 1Password

Bitwarden
KeePass Password Safe

 

Reset Google Chrome
Reset Chrome back to defaults to completely clear out issues with Chrome.

  • Open Chrome and at the top right, click ellipse.png.2829aeeb2aea006bc956de077091and then More tools and then Extensions
  • Write down the list of Extensions installed.
  • Next, go to >> Google Sync << and sign in to your account. Make sure you know your password as this will clear it from the browser.
  • Scroll down until you see the   "reset sync" button to clear your data from the server and remove your passphrase.
  • Now, close all Chrome windows. Chrome cannot be running for the next step. If needed, print this information or use another browser to read the information.
  • Press the Windows key + R at the same time, to bring up the Run dialog box.

image.png

  • Type in (or copy/paste) the following and press Enter:     %localappdata%\Google\Chrome\User Data\Default\
  1. Press Ctrl + A to select all the files and folders.
  2. Hold down Ctrl + A and click once on the files "Bookmarks" and "Bookmarks.bak". This will unselect them.
  3. With all the files selected (except for your Bookmarks), press the Delete key and click Yes to delete the files and folders.
  4. Example of all files and folders selected, except Bookmarks
  5. WARNING: If the folders do not look similar do not continue deleting. You may not be in the correct folder.

chrome_files_folders.png.00938ead26fa2bdb08ba3436ef59f54f.png

 

Restart your computer now and make sure there are no longer any redirects or other browser issues and let us know the results before reinstalling any Extensions in Chrome

Thank you,

Kevin
Edited by kevinf80
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  • Solution

Sorry about the wait! I ultimately decided to reset Windows and use Firefox as my default browser instead since it seemed to originate from Google Chrome itself. I've been doing fine now with no further pop ups. Thanks again, I appreciate the help!

  • Thanks 1
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Hiya Caleb4eva,

Thanks for the update, yes a fresh install is sometimes the best way to go...

Condsider the following:

Disable Remote Desktop: https://www.tenforums.com/tutorials/92433-enable-disable-remote-desktop-connections-windows-10-pc.html

Disable Windows Telemetry: https://helpdeskgeek.com/windows-10/how-to-disable-windows-10-telemetry/

Malwarebytes Browser Guard (Free) for Firefox: https://addons.mozilla.org/en-GB/firefox/addon/malwarebytes/

Malwarebytes Browser Guard (Free) for Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Will also work for Opera and Edge..

PatchMyPC, keep all your software upto date - https://patchmypc.com/home-updater#download

From there you should be good to go...

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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