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[ RESOLVED ] stuck 35 hours on "Checking for updates"


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Several times in the last month, I tried to use MBAM to manually scan recently downloaded files, but the scan did not start because the previous scheduled scan was still running.

I found that this scheduled scan was always stuck on the stuck on the "Checking for updates" stage, which is why it never finished.

I saved a screen shot of this the last time that I noticed that it happened, on June 24.  I have attached that screen shot to this post.

Does anyone know what is going on?  I have never had this problem before.

I note that I was using MBAM 4.4.0 Premium when that screen shot was taken, but I was recently prompted to upgrade to 4.4.2 which I have done.  I have not seen this problem yet on 4.4.2, so maybe this was a known bug that got fixed?  I found the 4.4.2 Release Notes, and they cite a seemingly different issue that got fixed:

  • MBAM-4485: Fixed the issue of missing Checking for updates message when the check is triggered from the taskbar.

 

mbam.png

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45 minutes ago, CaptainHindsight said:

Does anyone know what is going on?  I have never had this problem before.

Restart the computer. then do the following.

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

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  • Download the Malwarebytes Support Tool
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  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

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1 minute ago, CaptainHindsight said:

Porthos: thanks for your rapid reply.

I have followed your instructions, log file is attached.

mbst-grab-results.zip 9.93 MB · 0 downloads

Quote

Scheduled Scan Parameters:
    AutoClean: OFF | Auto Restart: OFF | Check For Updates: ON | PUM Handling: detect | PUP Handling: detect | Scan Archives: ON | Scan Extra: ON | Scan Memory: ON | Scan Registry: ON | Scan Rootkit: ON | Scan Startup: ON | Type: normal

 

Rootkit scanning on a regular basis especially in a scheduled scan is not needed or recommended. It extends the time of your scan and considering how large your drive is and you have 700+ gigs of used space it will take a long time to scan. Is this drive an SSD?

I assume this scheduled scan is a threat scan not a full custom scan?

 

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40 minutes ago, Porthos said:

Rootkit scanning on a regular basis especially in a scheduled scan is not needed or recommended. It extends the time of your scan and considering how large your drive is and you have 700+ gigs of used space it will take a long time to scan. Is this drive an SSD?

I assume this scheduled scan is a threat scan not a full custom scan?

 

Yes: my main drive is a 2TB PCIe NVMe SSD (Samsung 970 EVO, was reasonably fast when it came out, still not bad).  I have another 2TB SSD, a SanDisk SATA model, that is a little slower and which I use for bulk storage.

Yes: this scheduled scan is a threat scan.

I have attached 2 more screen shots which show this scan's config.

No, the rootkit scan does not seem to lead to long scan times.  Looking at my Reports, this scheduled scan completes in ~3 minutes, when it completes (which is most of the time).

mbam_threat scan_1.png

mbam_threat scan_2.png

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9 hours ago, CaptainHindsight said:

I have not seen this problem yet on 4.4.2, so maybe this was a known bug that got fixed? 

Keep an eye on it. It could be fixed.

In either case even if fixed, Rootkit scanning is unneeded.

Quote

It is recommend rootkit be turned on only where there is an issue for removing something with the normal scan. Rootkit is slightly more dangerous as it has to disable some whitelisting to remediate some rootkits.

But honestly, we rarely see rootkit files anymore and the newer engine can remove most of them anyways even without rootkit on.

 

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