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Itunes randomly attempting outbound connection to findresults.site


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I've been having a strange issue where sometimes malwarebytes says it's blocking an outbound attempt from itunes to get to site findresults.site (103.224.182.251).  This typically happens when I first open the application but of course as I type this it hasn't happened now.  I'm thinking Bonjour may be the culprit but I didn't want to uninstall anything until someone could look at my log files and see if there's anything crazy or if things look ok.  Also I ran FRST as an administrator instead of the account I normally log into the computer as since I assume it would be able to find more stuff but I can rerun it as my normal account if need be.  MWBscan.txt is my latest Malwarebytes scan and riskware.txt is the last time I got the itunes block detection.

Addition.txt FRST.txt MWBscan.txt riskware.txt

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Hiya Kingofkod and welcome to Malwarebytes,

Can you stop the following program loading at boot via msconfig, reboot and see if the issue clears:

HKLM\...\Run: [iTunesHelper] => C:\Program Files\iTunes\iTunesHelper.exe [340440 2021-04-16] (Apple Inc. -> Apple Inc.)

Thank you,

Kevin...

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1 hour ago, kevinf80 said:

Hiya Kingofkod and welcome to Malwarebytes,

Can you stop the following program loading at boot via msconfig, reboot and see if the issue clears:

HKLM\...\Run: [iTunesHelper] => C:\Program Files\iTunes\iTunesHelper.exe [340440 2021-04-16] (Apple Inc. -> Apple Inc.)

Thank you,

Kevin...

So far so good so I hope that's done it.  Thank you.

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  • Root Admin

Hello @Kingofkod

Can you please do the following and then let us know if the block continues.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes
  • NOTE: Please have patience as it can take a while to remove and reinstall. The computer will restart to complete

After the restart please do the following

  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

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1 hour ago, AdvancedSetup said:

Hello @Kingofkod

Can you please do the following and then let us know if the block continues.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes
  • NOTE: Please have patience as it can take a while to remove and reinstall. The computer will restart to complete

After the restart please do the following

  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

It behaved slightly different from what you mentioned but this could be because I "ran as" admin instead of being logged in my admin account.  I wasn't prompted to install after CLEAN uninstalled/reinstalled.  It just put Malwarebytes back onto the computer.  I manually restarted afterwards and then grabbed the mbst-grab-results.zip file once "Gather Logs" was initiated.

I'll gladly run through the instructions again if that had any impact on the readings.

mbst-grab-results.zip

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  • Root Admin

The process did not run correctly.

Yes, please log into Windows with an account that has Admin rights.

Then disable any currently running real-time antivirus and exit out of Malwarebytes. Then run the MBST tool again and use the CLEAN procedure

image.png

Thanks

 

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31 minutes ago, AdvancedSetup said:

The process did not run correctly.

Yes, please log into Windows with an account that has Admin rights.

Then disable any currently running real-time antivirus and exit out of Malwarebytes. Then run the MBST tool again and use the CLEAN procedure

image.png

Thanks

 

Ok I was logged in as an admin account this time and CLEAN still did not ask for a reboot so I'm not sure what's up with that.  I ran it with windows defender's real time protection turned off and it reinstalled itself.  I then did a manually reboot and performed a "Gather Logs" and have attached the new file to this post.

mbst-grab-results.zip

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  • Root Admin

That is certainly odd. I've not seen the tool fail to run like that before. The logs show it did not run.

Let's do a manual uninstall and for now please do not reinstall just yet.

Go to Control Panel, Programs, Programs and Features and uninstall Malwarebytes 4

Then restart the computer and run the following fix.

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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  • Root Admin

Thank you for the log @Kingofkod

The log showed the following from the SFC command

Windows Resource Protection found corrupt files and successfully repaired them.

 

Please run the following for me

 

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

  • It will start a download of "esetonlinescanner.exe"
  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get it started. 
  • When presented with the initial ESET options, click on "Computer Scan".
  • Next, when prompted by Windows, allow it to start by clicking Yes 
  • When prompted for scan type, Click on Full scan 
  • Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
  • Have patience.  The entire process may take an hour or more. There is an initial update download.
  • There is a progress window display.
  • You should ignore all prompts to get the ESET antivirus software program.   ( e.g. their standard program).   You do not need to buy or get or install anything else.
  • When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
  • Click The blue “Save scan log” to save the log.
  • If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at the bottom).
  • Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

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So the scan is still running because I had a usb drive I use to backup a couple computers connected and it looks like it's detected objects but I think it's mostly within the backups.  It's at 1 million files scanned so far so hopefully there aren't too many left.  I'll post back again once it is finished.  Thank you for your assistances so far.

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3 hours ago, AdvancedSetup said:

Yes, if you're sure there are no other issues and you're satisfied with what has been found.

MB4 Online Installer
https://downloads.malwarebytes.com/file/mb-windows

Thank you

 

I am slightly concerned since the malwarebytes CLEAN thing wasn't working as you expected but since we've done all this and it hasn't found anything I'm good with it.  Again thanks for all your help with this.

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So I immediately got the outbound attempt from itunes notification when I turned everything back on and opened itunes.  I'm gonna assume it's something in itunes like a podcast that's trying to update from the site and not anything compromised necessarily.  Again thanks for all your troubles.

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  • Root Admin
Posted (edited)

The site is bad. Please check your settings and see if you can find anything odd in there

https://support.apple.com/en-us/HT210426

 

https://support.apple.com/guide/itunes/change-general-preferences-in-itunes-on-pc-itns3426820e/windows

 

Also try changing your DNS provider to Google Public DNS

https://developers.google.com/speed/public-dns/docs/using

 

Edited by AdvancedSetup
updated information
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11 minutes ago, AdvancedSetup said:

The site is bad. Please check your settings and see if you can find anything odd in there

https://support.apple.com/en-us/HT210426

Also try changing your DNS provider to Google Public DNS

https://developers.google.com/speed/public-dns/docs/using

 

I was using cloudflare's 1.1.1.1 and 1.0.0.1 before but I went ahead and changed it to googles so we'll see what happens.  I did see some duplicate entries for my computer under my apple id so I'm gonna remove all of them and start over and see what happens there.

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2 minutes ago, AdvancedSetup said:

Okay, keep me posted

 

Does me logging in as a standard user have any effect on the script you made for FRST64?  I ran all FRST64 and mb-support programs while logged in as an admin but I have only had the issues with itunes under my standard user account.  I've never really opened itunes as an Admin so I'm not sure if it has any issues in that environment.  I'm assuming it no but figured I'd ask in case it made a difference.

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