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jivexvideoplayer.exe detected as false positive


mua-visus

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According to virus total summary( please check following link), the jivexvideoplayer.exe, a tool which is developed from VISUS Health IT GMbH (www.visus.com) for medical diagnostics, has been detecteted through Malwarebytes als Malware.

 
This detection is false. Could you please optain your detection tool to correct this false positive.
 
Ressources attached within a zip, the exe file and lib files seperated in a extra folder.
 
I'm looking forwar to your feedback asap.
 
Best regards,JiveXVideoPlayer.zip
M.  Addam
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  • Staff

Hi,

This has been fixed on June 23 already. Our engine format and configuration in VirusTotal is different than our consumer and corporate products’ default configuration. In VirusTotal we use a command-line engine with different configuration and detection techniques/heuristics which might detect more than the commercial product. There are also false-positive suppression mechanisms in the commercial product which are not present in the command-line engine in VirusTotal.

This file has been whitelisted for our commercial products already and it is not detected anymore. This will eventually fix itself in Virustotal as well, as we don't have control over this.

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