AnhducLe Posted June 30, 2021 ID:1466467 Share Posted June 30, 2021 Hi i need somehelp about ad.doubleclick.net that I reseted chrome setting . dowloaded adwcleaner malwarebyte and used scan from malwarebytes prenium trial but cant stop it Link to post Share on other sites More sharing options...
kevinf80 Posted June 30, 2021 ID:1466475 Share Posted June 30, 2021 Hello AnhducLe and welcome to Malwarebytes, Disable smart screen if it interferes with software we may have to use:https://support.microsoft.com/en-us/microsoft-edge/what-is-smartscreen-and-how-can-it-help-protect-me-1c9a874a-6826-be5e-45b1-67fa445a74c8 Please remember to enable when we are finished.... Next, Disable any Anti-virus software you have installed if it stops software we may use from working:https://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/ Please remember to enable AV software when we are finished running scans.... Next, Lets grab some logs and see whats going on, continue with the following: If you do not have Malwarebytes installed do the following: Download Malwarebytes version 4 from the following link:https://www.malwarebytes.com/mwb-download/thankyou/ Double click on the installer and follow the prompts. When the install completes or Malwarebytes is already installed do the following: Open Malwarebytes, select > small cog wheel top right hand corner, that will open "settings" from there select "Security" tab. Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Close out the settings window, this will take you back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes quarantine any found entries... To get the log from Malwarebytes do the following: Open Malwarebytes Click on the Detection History tab > from main interface. Then click on "History" that will open to a historical list Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options:Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your replyText file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply Please use "Text file (*.txt), then name the file and save to a place of choice, recommend "Desktop" then attach to reply Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror Right-click on AdwCleaner.exe and select http://i.imgur.com/Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.htmlNote: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status... If English is not your primary language Right click on FRST/FRST64 and rename FRSTEnglish/FRST64English Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Let me see those logs in your reply... Thank you, Kevin.... 1 Link to post Share on other sites More sharing options...
AnhducLe Posted July 1, 2021 Author ID:1466623 Share Posted July 1, 2021 Hi . here Text.txt.txtare file you said And thank you alot Hope you have a nice day and good mood Adw.txt.txt Addition.txt FRST.txt Link to post Share on other sites More sharing options...
kevinf80 Posted July 1, 2021 ID:1466686 Share Posted July 1, 2021 Hello AnhducLe, Thanks for those logs, continue: Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.NOTE. It's important that both files, FRST or FRSTEnglish, and fixlist.txt are in the same location or the fix will not work.NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.Note: If the tool warned you about an outdated version please download and run the updated version.NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files.NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. Next, Download "Microsoft's Safety Scanner" and save direct to the desktop Ensure to get the correct version for your system....https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download Right click on the Tool, select Run as Administrator the tool will expand to the options Window In the "Scan Type" window, select Quick Scan Perform a scan and Click Finish when the scan is done. Retrieve the MSRT log as follows, and post it in your next reply: 1) Select the Windows key and R key together to open the "Run" function 2) Type or Copy/Paste the following command to the "Run Line" and Press Enter: notepad c:\windows\debug\msert.log The log will include log details for each time MSRT has run, we only need the most recent log by date and time.... Thank you, Kevin... fixlist.txt 1 Link to post Share on other sites More sharing options...
AnhducLe Posted July 1, 2021 Author ID:1466688 Share Posted July 1, 2021 Hi , I have a question that I dowloaded FRST in downloads folder that fixlist need to be in that folder ? Im not sure about that but thank you alot! Link to post Share on other sites More sharing options...
AnhducLe Posted July 1, 2021 Author ID:1466689 Share Posted July 1, 2021 Oh I missed that I have a question about my computer , does it have a serious infection? Link to post Share on other sites More sharing options...
AnhducLe Posted July 1, 2021 Author ID:1466721 Share Posted July 1, 2021 Hi , i rly need you help right now , First , how much time does frst take to fixing ? Second , do i need turn offf malwarebyte and window defend ? And how to stop it if i started fix Pls rep me as fast as you can Link to post Share on other sites More sharing options...
kevinf80 Posted July 1, 2021 ID:1466730 Share Posted July 1, 2021 The fix file needs to be in the same folder as FRST. Yes your PC is infected, yes please turn off Windows Defender, Malwarebytes should be ok... Link to post Share on other sites More sharing options...
AnhducLe Posted July 2, 2021 Author ID:1466890 Share Posted July 2, 2021 Hi , after 30 mins that frst fix still run Im rly worry about that Can you tell me how long does it work ? Link to post Share on other sites More sharing options...
AnhducLe Posted July 2, 2021 Author ID:1466900 Share Posted July 2, 2021 Hi , after 50 mín Link to post Share on other sites More sharing options...
AnhducLe Posted July 2, 2021 Author ID:1466902 Share Posted July 2, 2021 Sorry i wrote wrong But after 50 mins run frst fix , frst shutdown and nothing happen Ca Link to post Share on other sites More sharing options...
kevinf80 Posted July 2, 2021 ID:1466990 Share Posted July 2, 2021 Has your PC rebooted... what is the current status, have you also ran microsoft safety scanner, can I see the produced logs..? Link to post Share on other sites More sharing options...
AnhducLe Posted July 2, 2021 Author ID:1466995 Share Posted July 2, 2021 Hi, right now the pc is like before run frst fix and i didnt run microsoft safety scanner What should i do now ? Pls rep me as fast as you can Thank you! Link to post Share on other sites More sharing options...
AnhducLe Posted July 2, 2021 Author ID:1466996 Share Posted July 2, 2021 Oh I think it deleted something after run fix but there is no fixlog. Link to post Share on other sites More sharing options...
kevinf80 Posted July 2, 2021 ID:1466999 Share Posted July 2, 2021 Logs are saved here: C:\FRST\Logs 1 Link to post Share on other sites More sharing options...
AnhducLe Posted July 2, 2021 Author ID:1467000 Share Posted July 2, 2021 Hi i checked it but there just are cmd frst and addition file and text Link to post Share on other sites More sharing options...
AnhducLe Posted July 2, 2021 Author ID:1467001 Share Posted July 2, 2021 Here , there is a picture Link to post Share on other sites More sharing options...
kevinf80 Posted July 2, 2021 ID:1467003 Share Posted July 2, 2021 Run the fix again please.. Link to post Share on other sites More sharing options...
AnhducLe Posted July 2, 2021 Author ID:1467004 Share Posted July 2, 2021 Ok .... But can you please tell me how long will the fix work ...? Link to post Share on other sites More sharing options...
AnhducLe Posted July 2, 2021 Author ID:1467006 Share Posted July 2, 2021 Oh i got fixlog but not in frst logs Is this ? Link to post Share on other sites More sharing options...
AnhducLe Posted July 2, 2021 Author ID:1467007 Share Posted July 2, 2021 And the fix reached to maximum fixing time of 60 mins Link to post Share on other sites More sharing options...
AnhducLe Posted July 2, 2021 Author ID:1467008 Share Posted July 2, 2021 here , the fixlog tex , pls let me know what should I do after you read this reply Thank you so much! Fixlog.txt Link to post Share on other sites More sharing options...
kevinf80 Posted July 2, 2021 ID:1467011 Share Posted July 2, 2021 The fix timed out on DISM and and SFC, there are corrupt system files so we only need run that part again.. Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix" NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Download "Microsoft's Safety Scanner" and save direct to the desktop Ensure to get the correct version for your system....https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download Right click on the Tool, select Run as Administrator the tool will expand to the options Window In the "Scan Type" window, select Full Scan Perform a scan and Click Finish when the scan is done. Retrieve the MSRT log as follows, and post it in your next reply: 1) Select the Windows key and R key together to open the "Run" function 2) Type or Copy/Paste the following command to the "Run Line" and Press Enter: notepad c:\windows\debug\msert.log The log will include log details for each time MSRT has run, we only need the most recent log by date and time.... Link to post Share on other sites More sharing options...
AnhducLe Posted July 2, 2021 Author ID:1467014 Share Posted July 2, 2021 I'll still use old fixlist file , right ? Thank you soo much because helped me alot ! Link to post Share on other sites More sharing options...
kevinf80 Posted July 2, 2021 ID:1467018 Share Posted July 2, 2021 No I have new fix, it is attached to this reply. Missed it off last one.. Apologies. fixlist.txt 1 Link to post Share on other sites More sharing options...
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