guza Posted June 28, 2021 ID:1466138 Share Posted June 28, 2021 I just ordered my activation key, and this is what is showing. This is very annoying , please how can i resolve this???? Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted June 28, 2021 Staff ID:1466139 Share Posted June 28, 2021 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
exile360 Posted June 28, 2021 ID:1466141 Share Posted June 28, 2021 Greetings, Please do the following so that we may take a look and try to determine what the cause of the problem might be: Download and run the Malwarebytes Support ToolAccept the EULA and click Advanced tab on the left (not Start Repair)Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Thanks Link to post Share on other sites More sharing options...
guza Posted June 28, 2021 Author ID:1466144 Share Posted June 28, 2021 Here mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted June 28, 2021 ID:1466148 Share Posted June 28, 2021 Probably does not help you downloaded a cracked version. Quote Windows Defender: ================ Date: 2021-06-28 12:52:42 Description: Microsoft Defender Antivirus has detected malware or other potentially unwanted software. For more information please see the following:https://go.microsoft.com/fwlink/?linkid=37020&name=Trojan:Win32/Ymacco.AB2D&threatid=2147758023&enterprise=0 Name: Trojan:Win32/Ymacco.AB2DSeverity: Severe Category: Trojan Path: file:_C:\Users\gbeng\Downloads\Compressed\MALWAREBYTES LATEST PREMIUM\LicenseMalwareBytes.exe I am going too ask @AdvancedSetup to assist you with cleaning up your computer so you can activate your purchased license. Link to post Share on other sites More sharing options...
guza Posted June 28, 2021 Author ID:1466154 Share Posted June 28, 2021 Please do, I'm waiting. I have no idea how these got on my PC, i need to clean my PC ASAP Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 28, 2021 Root Admin ID:1466161 Share Posted June 28, 2021 Wow, to be honest I would recommend that you back up your data to an external hard drive. Then remove the partition and reinstall Windows from scratch. You would have a much safer and better working computer. I can go through the logs and try cleaning it up for you @guza but it will never run and work as well as a new fresh install of Windows. If you'd like me to try and clean it let me know. If you're possibly interested in reinstalling Windows I can give you links to help you do that Cheers Link to post Share on other sites More sharing options...
guza Posted June 28, 2021 Author ID:1466164 Share Posted June 28, 2021 Hi, Can you check and see if you can clean it for me? Reinstalling windows right now might not be an option 10 minutes ago, AdvancedSetup said: Wow, to be honest I would recommend that you back up your data to an external hard drive. Then remove the partition and reinstall Windows from scratch. You would have a much safer and better working computer. I can go through the logs and try cleaning it up for you @guza but it will never run and work as well as a new fresh install of Windows. If you'd like me to try and clean it let me know. If you're possibly interested in reinstalling Windows I can give you links to help you do that Cheers for me, I'm in the middle of a project Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 28, 2021 Root Admin ID:1466168 Share Posted June 28, 2021 Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks Link to post Share on other sites More sharing options...
guza Posted June 28, 2021 Author ID:1466175 Share Posted June 28, 2021 Here fixlist.txt Link to post Share on other sites More sharing options...
guza Posted June 28, 2021 Author ID:1466176 Share Posted June 28, 2021 Also, the key I purchased is now working!! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 28, 2021 Root Admin ID:1466177 Share Posted June 28, 2021 I need the FIXLOG.txt please Link to post Share on other sites More sharing options...
guza Posted June 28, 2021 Author ID:1466179 Share Posted June 28, 2021 Fixlog.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 29, 2021 Root Admin ID:1466188 Share Posted June 29, 2021 Thanks, the log looks good overall. Please open Microsoft Edge and go to the Extensions and it shows there is one there for Kaspersky. Please remove that extension. Please run the following for me @guza SecurityCheck by glax24 I would like you to run a tool named SecurityCheck to inquire about the current-security-update status of some applications. Download SecurityCheck by glax24 from here https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe and save the tool on the desktop. If Windows's SmartScreen block that with a message-window, then Click on the MORE INFO spot and over-ride that and allow it to proceed. This tool is safe. Smartscreen is overly sensitive. Right-click with your mouse on the Securitycheck.exe and select "Run as administrator" and reply YES to allow to run & go forward Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file. Attach it with your next reply. You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt Thanks Link to post Share on other sites More sharing options...
guza Posted June 29, 2021 Author ID:1466312 Share Posted June 29, 2021 SecurityCheck.txt Here it is Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 29, 2021 Root Admin ID:1466316 Share Posted June 29, 2021 Please uninstall, update, or otherwise address the following issues as appropriate --------------------------- [ OtherUtilities ] ---------------------------- NVIDIA GeForce Experience 3.22.0.32 v.3.22.0.32 Warning! Download Update Ghostscript GPL 8.64 (Msi Setup) v.8.64 Warning! Download Update Uninstall old version and install new one. ------------------------------ [ ArchAndFM ] ------------------------------ WinRAR 5.61 (64-bit) v.5.61.0 Warning! Download Update ------------------------------- [ Imaging ] ------------------------------- Picasa 3 v.3.9 Warning! This software is no longer supported. -------------------------- [ IMAndCollaborate ] --------------------------- Discord v.0.0.309 Warning! Download Update Microsoft Teams v.1.3.00.28779 Warning! Download Update Zoom v.5.4.9 (59931.0110) Warning! Download Update ---------------------------- [ ProxyAndVPNs ] ----------------------------- ProtonVPN v.1.13.4 Warning! Download Update -------------------------------- [ Media ] -------------------------------- K-Lite Codec Pack 15.9.0 Full v.15.9.0 Warning! Download Update VLC media player v.3.0.8 Warning! Download Update QuickTime 7 v.7.79.80.95 Warning! This software is no longer supported. Please uninstall it and use another software. ---------------------------- [ UnwantedApps ] ----------------------------- JDownloader 2 v.2.0 Warning! Suspected Adware! If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware and Malwarebytes AdwCleaner. Before uninstallation and scanning it is necessary to consult in the forum where cure is provided for you!!! Wondershare Helper Compact 2.5.2 v.2.5.2 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering. Link to post Share on other sites More sharing options...
guza Posted June 29, 2021 Author ID:1466318 Share Posted June 29, 2021 wow , thanks for these. I've uninstalled most of them that I'm not using ! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 29, 2021 Root Admin ID:1466323 Share Posted June 29, 2021 Is there anything else we can assist you with at this time? Link to post Share on other sites More sharing options...
guza Posted June 29, 2021 Author ID:1466335 Share Posted June 29, 2021 Nothing else! Does access expire after one year or it'll renew authomatically from my payment card? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 29, 2021 Root Admin ID:1466337 Share Posted June 29, 2021 You should setup My Account referenced in your purchase email where you can manage your payment and license renewal Link to post Share on other sites More sharing options...
guza Posted June 29, 2021 Author ID:1466338 Share Posted June 29, 2021 ALright, thanks. That would be all Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 29, 2021 Root Admin ID:1466342 Share Posted June 29, 2021 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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