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Error trying to install


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  • Root Admin

You're getting a general network error @wpriley

Please do the following

 

Please download MiniToolBox save it to your desktop and run it.

Checkmark the following check-boxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files


Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using Reset FF Proxy Settings option Firefox should be closed.

 

 

Then get me the following new logs

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

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Requested files attached (almost). Note:

1) Had to run MTB in multiple passes as program would crash trying to run all in one request.

2) MTB Users, Partitions file is likely incomplete (locked up during creation).

3) FRST files are likely incomplete. See screen capture where program "hung" for almost 10 minutes.

Thanks for your continued help.

2021-06-27_8-42-45_screen_capture.jpg

Addition.txt FRST.txt MTB_up to_devices.txt MTB_up_to_Last_10_Events.txt MTB_list_installed_programs.txt MTB_installed_devices.txt MTB_minidump_files.txt MTB_users_partions_partial.txt

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  • Root Admin

So who are you using for back up? I see Carbonite listed by I also see Backblaze, Inc listed. The Carbonite looks to be running an upgrade task in Scheduled tasks.

You also Have Acronis backup. All good if you're using them, just asking, checking is all.

 

I would highly suggest you uninstall the following network discovery tools. They very chatty, noisy programs that can cause networking issues.

Bonjour
Bonjour Print Services

Please uninstall the following old and compromised versions of Java. If at all possible try to run your computer without Java. If you really have to have it make sure you keep it up to date at all times. https://java.com

Java 8 Update 151
Java 8 Update 201

 

 

Please open an elevated admin command prompt and type in or copy/paste the following and press the Enter key. Let me know what it says for both commands.

SFC  /SCANNOW

Then run the following

DISM.exe /Online /Cleanup-image /Restorehealth

Let me know what it says.

 

 

You have way too many folders with a GUID name. I realize that newer software has been using these type of names but you have too many which could potentially contain unwanted items. I would highly recommend you review these folder for anything that looks suspect. Don't just delete, if in doubt just post back and ask and I will assist you.

 

C:\Users\Pat\AppData\Local\{02FCE95D-E978-497E-A791-D53CC0204DD6}
C:\Users\Pat\AppData\Local\{05AD5B8D-0FD4-426C-827F-89D9C5547E82}
C:\Users\Pat\AppData\Local\{05C2F951-09BD-41E4-9253-5341BAD18923}
C:\Users\Pat\AppData\Local\{08B7A5D3-2CCF-426D-8707-E4FD972D96AA}
C:\Users\Pat\AppData\Local\{0BCDC897-1C07-4400-9CB0-3D976353952B}
C:\Users\Pat\AppData\Local\{0CE9B0A8-3089-4443-809D-1B0F38BA8BBE}
C:\Users\Pat\AppData\Local\{0E4764DB-511B-45C4-9C6F-6D754B60DD13}
C:\Users\Pat\AppData\Local\{0EB77D33-7759-4078-B185-D085C0F3F30E}
C:\Users\Pat\AppData\Local\{0F357B52-04CF-4D2A-BC2D-88170A3ED663}
C:\Users\Pat\AppData\Local\{10217AB5-6218-466A-B463-51168DD59066}
C:\Users\Pat\AppData\Local\{111D7582-DD0A-4215-AD8B-0EAEEB58664C}
C:\Users\Pat\AppData\Local\{115A16AD-9E05-4956-8AF1-31B6CDA66043}
C:\Users\Pat\AppData\Local\{1217E182-7AE2-4935-B21A-D71A5C38C86E}
C:\Users\Pat\AppData\Local\{127A543B-5797-49B8-99BD-C953AD43F35F}
C:\Users\Pat\AppData\Local\{1473FC45-470F-453E-80B7-941E9C92FED4}
C:\Users\Pat\AppData\Local\{14D5CEFD-53F7-4AB1-8EC2-692EF5C24CF1}
C:\Users\Pat\AppData\Local\{16503E68-3E9C-4F68-8F7F-7C516E312361}
C:\Users\Pat\AppData\Local\{166352AA-7724-4360-AECB-B5C6AD0955B8}
C:\Users\Pat\AppData\Local\{16BEF333-348F-4F29-B37C-E63B404932E5}
C:\Users\Pat\AppData\Local\{17646E1C-F303-4509-9833-F1AD4FC85D28}
C:\Users\Pat\AppData\Local\{197EC412-A2A5-4FED-91D6-D3490EB6F958}
C:\Users\Pat\AppData\Local\{1C04EDEC-5FC4-430D-8F10-C70012175C02}
C:\Users\Pat\AppData\Local\{1C4EE138-E112-4C5D-9E43-753F99E56549}
C:\Users\Pat\AppData\Local\{1EB1723F-944D-43F8-9DF3-E845F10668CE}
C:\Users\Pat\AppData\Local\{1F154B56-E0AF-4A9A-A94E-91C91636CD61}
C:\Users\Pat\AppData\Local\{20316EED-6B8F-4A0A-97B6-700163839980}
C:\Users\Pat\AppData\Local\{211244EF-9879-4014-AB59-2B22CEA20028}
C:\Users\Pat\AppData\Local\{221E6835-E393-4CEF-82F8-597882A083B1}
C:\Users\Pat\AppData\Local\{22E8BECB-23D8-4039-8F96-991620DC38D2}
C:\Users\Pat\AppData\Local\{26EC5CEF-64DE-4203-8689-9B21BDABBDD7}
C:\Users\Pat\AppData\Local\{27900156-F48B-4C45-8C3D-06FF6040564E}
C:\Users\Pat\AppData\Local\{288B74E3-4CF5-41CB-AC4D-B13AE2F96748}
C:\Users\Pat\AppData\Local\{28DFEC2F-F904-4326-8DFC-645EA6FC7884}
C:\Users\Pat\AppData\Local\{290F4378-FB0C-415F-B9FF-A62C83E11131}
C:\Users\Pat\AppData\Local\{2B9144E6-F810-49A5-8E5A-52BE31605CF8}
C:\Users\Pat\AppData\Local\{2EC20DE2-39EB-4CD2-AF32-8E66F1BFDF75}
C:\Users\Pat\AppData\Local\{2ED10F62-C2F6-450B-A8F5-E35EEC158CE7}
C:\Users\Pat\AppData\Local\{2F6A1EF9-C18C-433A-8F43-3C539CFCD600}
C:\Users\Pat\AppData\Local\{2F83989F-4A6E-4991-A2E6-754E1B32513C}
C:\Users\Pat\AppData\Local\{2FC4C250-BE23-4E17-BACE-E4C52EA54AB9}
C:\Users\Pat\AppData\Local\{30D22F4C-9D69-4E0B-8A1A-258C956CB1A2}
C:\Users\Pat\AppData\Local\{313D866F-A613-4E6B-93D4-F767236E9508}
C:\Users\Pat\AppData\Local\{31BFBA9B-8C34-4099-959C-AC835B7E929C}
C:\Users\Pat\AppData\Local\{31EC6DAC-91FB-4BFA-B0B7-1DE9C8CB6246}
C:\Users\Pat\AppData\Local\{33497BEB-A085-480F-8F36-BD134A59D935}
C:\Users\Pat\AppData\Local\{338F84DB-506C-4C57-ADC2-7D5C2ADC3083}
C:\Users\Pat\AppData\Local\{33F14B7B-BDC5-4292-A7B0-C7546A2152F7}
C:\Users\Pat\AppData\Local\{3530822A-4616-4321-8A6E-5DD138D26655}
C:\Users\Pat\AppData\Local\{37A5749E-1C2A-4C17-9795-6CB6FEDFC4C4}
C:\Users\Pat\AppData\Local\{3832E3F2-E4B3-415C-BCC8-0952EC2F914E}
C:\Users\Pat\AppData\Local\{389F94EE-D39A-417E-828C-013791F0080F}
C:\Users\Pat\AppData\Local\{395B915C-F283-44A7-A0DA-044974455CA5}
C:\Users\Pat\AppData\Local\{39FC0F4C-5DF8-4872-80FC-1321F250CB83}
C:\Users\Pat\AppData\Local\{3A28CC95-8F67-4C47-8639-1018D524ABC8}
C:\Users\Pat\AppData\Local\{3A47A0AA-8C6B-463F-A98C-5151A3415AE8}
C:\Users\Pat\AppData\Local\{3CC9F1D6-4063-4F31-884A-D144B336489E}
C:\Users\Pat\AppData\Local\{3DF593F0-C6B4-428D-B369-F6621EF3D484}
C:\Users\Pat\AppData\Local\{3E87DF83-52BC-40D6-AC0E-01FF50083065}
C:\Users\Pat\AppData\Local\{3F641AD9-A8B7-4507-9C12-66C5FFFF321B}
C:\Users\Pat\AppData\Local\{3F75F58B-A086-457E-AB8F-C5A1BA0007AE}
C:\Users\Pat\AppData\Local\{402C38D4-4AA1-47C6-9FA9-F037D8EDF4D8}
C:\Users\Pat\AppData\Local\{4047EB97-EF4D-41A0-ADE3-CB4C9A157E19}
C:\Users\Pat\AppData\Local\{42195505-1906-4127-A7F9-2167E1B7347A}
C:\Users\Pat\AppData\Local\{43771AF7-1210-49A3-B707-09A5D472D5E2}
C:\Users\Pat\AppData\Local\{43E32B0E-795C-423A-B85A-7F0A97D32344}
C:\Users\Pat\AppData\Local\{445C2BAA-7921-4070-BA63-CFED49E02952}
C:\Users\Pat\AppData\Local\{45300F2F-DCE7-471D-85B1-23B910962F66}
C:\Users\Pat\AppData\Local\{45B27981-DFFD-477A-A6B0-8333A2A71382}
C:\Users\Pat\AppData\Local\{46A1F654-8B1B-4D10-8065-9D3C189222A2}
C:\Users\Pat\AppData\Local\{46AAFDA5-D9B7-4AE6-98FA-4623AE0CDC63}
C:\Users\Pat\AppData\Local\{47CE569B-43E4-4CB9-812D-3F09047731AC}
C:\Users\Pat\AppData\Local\{47EEEBE9-EC5C-46B7-8363-E127FE66699B}
C:\Users\Pat\AppData\Local\{48D66A72-F443-4AF5-8252-B78A77BA020D}
C:\Users\Pat\AppData\Local\{4A3A67D8-E9D0-4328-8695-CBFB99CCBF3F}
C:\Users\Pat\AppData\Local\{4A4F55C8-552F-4AF8-99FA-69CF6DFCBE51}
C:\Users\Pat\AppData\Local\{4A74AFC1-CE5E-441F-9976-A95B38EFCEF7}
C:\Users\Pat\AppData\Local\{4AA7BB0C-4040-4ECD-A57D-E503EA8D9518}
C:\Users\Pat\AppData\Local\{4D10116C-298A-45B4-8A27-F28FBD3CEDFD}
C:\Users\Pat\AppData\Local\{4D901D75-CA4B-4910-99E5-B3817622A826}
C:\Users\Pat\AppData\Local\{4E49C5AC-FD4F-4B84-8B34-2759499D3809}
C:\Users\Pat\AppData\Local\{4F08179D-FA6A-42C6-9D79-9042A779EE83}
C:\Users\Pat\AppData\Local\{505EDB66-1970-4E59-9246-08D626F5402B}
C:\Users\Pat\AppData\Local\{50CE1AD7-B7E6-429D-85D7-D89A607A2AD0}
C:\Users\Pat\AppData\Local\{52AAF478-AD52-4A47-B151-17E48D358D2A}
C:\Users\Pat\AppData\Local\{53D1F640-6DD3-4D38-B6C5-97C913D861F1}
C:\Users\Pat\AppData\Local\{53EEA19B-0BB8-478D-B65C-28BC775B94DE}
C:\Users\Pat\AppData\Local\{56B508FE-77BD-4F18-9303-AE3FBE76BA38}
C:\Users\Pat\AppData\Local\{58482394-0562-4EC7-ADF5-991AAF29DD73}
C:\Users\Pat\AppData\Local\{5859F54F-CB13-4FE0-8E98-5816A00222D4}
C:\Users\Pat\AppData\Local\{5960B1F6-4596-4D12-A488-BDD4A95D0A05}
C:\Users\Pat\AppData\Local\{5A070096-1294-4337-A50C-873834CE419A}
C:\Users\Pat\AppData\Local\{5A442FB3-46EC-443A-9DC0-7E969D651F07}
C:\Users\Pat\AppData\Local\{5B818A6D-260A-479A-9BA5-6838D4917D66}
C:\Users\Pat\AppData\Local\{5CF585F5-2FF8-4A77-BF50-6E5CBF76B426}
C:\Users\Pat\AppData\Local\{5D8FA2DC-F8ED-4F22-89D4-90B50F838E01}
C:\Users\Pat\AppData\Local\{5E85D38B-ACCB-4385-89EF-FA1C635A38D6}
C:\Users\Pat\AppData\Local\{5EA7AD7F-1630-4C12-98B7-2752246EB1C6}
C:\Users\Pat\AppData\Local\{60089F87-78D0-4F6E-B65C-4311FBB974E5}
C:\Users\Pat\AppData\Local\{6027B4DF-ACE2-4908-B9DE-834A43997D76}
C:\Users\Pat\AppData\Local\{64356449-8E98-480A-8B53-73332B0C7B6A}
C:\Users\Pat\AppData\Local\{647ED413-5CFE-4F0E-80CC-93F8289A474B}
C:\Users\Pat\AppData\Local\{66616A40-1E4B-40ED-929C-4D49ACB86524}
C:\Users\Pat\AppData\Local\{66F137EC-B2DC-48BC-B8AF-5649179A1D1C}
C:\Users\Pat\AppData\Local\{69C51408-A36C-4F09-9E1C-CA9627F79DDC}
C:\Users\Pat\AppData\Local\{69D2CC6E-5C2A-40C4-9D0B-E6617FFD7F10}
C:\Users\Pat\AppData\Local\{6A21E4C6-F059-4A37-93BC-262D8341038B}
C:\Users\Pat\AppData\Local\{6BB70997-36D8-4CD7-B23B-864F112F3D2F}
C:\Users\Pat\AppData\Local\{6C00A312-C529-413E-BDE7-5DB690AFD35D}
C:\Users\Pat\AppData\Local\{6D38212A-BD42-411C-A2A1-72475C3270A8}
C:\Users\Pat\AppData\Local\{6D502CF7-B0B8-49D3-8181-FC68F7BA432F}
C:\Users\Pat\AppData\Local\{6EADC340-23A8-43A9-87DE-517811FA8C40}
C:\Users\Pat\AppData\Local\{70D740F8-D829-4C12-A491-3EB1B8DCED9B}
C:\Users\Pat\AppData\Local\{72CACD84-BF64-46DB-BA4F-8220DE7BB808}
C:\Users\Pat\AppData\Local\{72DCCB63-75A1-428B-A5E5-A39C803F5A8F}
C:\Users\Pat\AppData\Local\{730A93F3-5D07-4970-8DEA-035703DD1775}
C:\Users\Pat\AppData\Local\{73BA4746-F83F-485B-8CDC-899F850A2B1E}
C:\Users\Pat\AppData\Local\{740812DD-34FE-4758-A739-7450B0F0A9B2}
C:\Users\Pat\AppData\Local\{752DC192-73CA-4697-A50E-CE23F7C88BFD}
C:\Users\Pat\AppData\Local\{756EEAE6-2E36-4BFF-9FD5-88B235AE775F}
C:\Users\Pat\AppData\Local\{75A9E4AA-1BD4-422E-BABE-1DD1B780228B}
C:\Users\Pat\AppData\Local\{78757224-6E50-475E-A25E-03EB41457937}
C:\Users\Pat\AppData\Local\{78FB45AD-FC0B-49B3-92C8-9A63B192F521}
C:\Users\Pat\AppData\Local\{7BC4DAC1-F806-42DD-A5D0-5DD3A209316F}
C:\Users\Pat\AppData\Local\{7C56DF7F-BF1A-4692-B650-619D077537AE}
C:\Users\Pat\AppData\Local\{7C937063-E13F-43BA-938B-3D6EC2835272}
C:\Users\Pat\AppData\Local\{7CE81FC8-810F-492D-90C0-9FC46AE553C9}
C:\Users\Pat\AppData\Local\{7DF89696-F5D7-4328-A84F-4A052AA734DD}
C:\Users\Pat\AppData\Local\{7FA00E0E-D0FD-4C8E-A64F-DA37D54974D6}
C:\Users\Pat\AppData\Local\{81F8A4EA-5D13-4473-B1AC-E91DF2CD9B5D}
C:\Users\Pat\AppData\Local\{8252237F-8C5D-47B8-8D81-D6259BEF25B2}
C:\Users\Pat\AppData\Local\{83A4A303-05E6-444E-ACA8-9D61AE25D26D}
C:\Users\Pat\AppData\Local\{84204C8A-729B-4604-A874-C6E51A3BF919}
C:\Users\Pat\AppData\Local\{87A1EE7E-EB95-44E6-8365-E652D0993645}
C:\Users\Pat\AppData\Local\{88FC0EDC-D1F3-4162-AE43-74986E9F3434}
C:\Users\Pat\AppData\Local\{892CF9A4-49A3-4F42-A80E-D812FE5E2E0E}
C:\Users\Pat\AppData\Local\{89AA6C2F-6306-4ABD-AD0D-E380638B3E66}
C:\Users\Pat\AppData\Local\{8A367ADF-28AC-4524-96A3-8B9B88494C45}
C:\Users\Pat\AppData\Local\{8AE7B543-FDE4-4D2F-A6D2-69ADDD7B5C46}
C:\Users\Pat\AppData\Local\{8C630FB2-4C00-4799-9064-EBAC18B05546}
C:\Users\Pat\AppData\Local\{8D463088-42FB-4A5F-B740-D32ADEF3ACB1}
C:\Users\Pat\AppData\Local\{8DBF2FE2-989E-4EC9-9842-9EB7DC0990A2}
C:\Users\Pat\AppData\Local\{8FEFB62F-4089-466A-AE83-E57811EE038D}
C:\Users\Pat\AppData\Local\{90B1EA35-D529-4E30-924C-9694C4DAE93E}
C:\Users\Pat\AppData\Local\{91DDDE8F-42B8-41FE-9BA5-AE49421EE951}
C:\Users\Pat\AppData\Local\{93348267-7711-4D7F-9FBD-D752D32B5441}
C:\Users\Pat\AppData\Local\{93B08F30-02F6-48B9-AFEE-3C81DB020B1E}
C:\Users\Pat\AppData\Local\{94B4EC31-34DB-4539-88C0-1D824F31AA20}
C:\Users\Pat\AppData\Local\{963B66A2-1B73-4A11-8D45-6EF3E1BA4DEF}
C:\Users\Pat\AppData\Local\{965C3C14-0618-46E6-8F45-CC34E9199773}
C:\Users\Pat\AppData\Local\{97379197-8A64-4ED9-B47E-1A939E00C072}
C:\Users\Pat\AppData\Local\{97E482BB-10F9-4F63-887E-6D2F79ECEDA2}
C:\Users\Pat\AppData\Local\{98DE9FDF-CFE1-476C-9729-4FD58FA99D1E}
C:\Users\Pat\AppData\Local\{992CA17A-1584-4BBF-AE63-C0EEE1086316}
C:\Users\Pat\AppData\Local\{9B548905-C15D-4E99-B9F3-4B4ED14B9602}
C:\Users\Pat\AppData\Local\{9B59AB0B-785A-4C9E-9219-11A52F09A743}
C:\Users\Pat\AppData\Local\{9B5DB41D-62A1-4D76-A895-DCEC85B1CA38}
C:\Users\Pat\AppData\Local\{9B9ABE3C-3369-4742-8001-A8C2D4BED88C}
C:\Users\Pat\AppData\Local\{9BA0912B-54A6-4BAE-B503-237A49151F4E}
C:\Users\Pat\AppData\Local\{9C498B81-1A1E-410D-B94A-FE5C2DDE7CDF}
C:\Users\Pat\AppData\Local\{9C83EA07-67F8-4D42-9922-7FE9FFB16BE7}
C:\Users\Pat\AppData\Local\{A05C641C-BAA9-42AE-9CAC-5108949D60F9}
C:\Users\Pat\AppData\Local\{A182BF09-D656-4D2C-87A5-3868AA4029CD}
C:\Users\Pat\AppData\Local\{A1D77F64-3EC0-4975-ACBA-C809A63992FB}
C:\Users\Pat\AppData\Local\{A3571888-E4F6-41FD-9EAC-361D887832C2}
C:\Users\Pat\AppData\Local\{A4A0B7E2-1758-40A8-9762-9265130EF304}
C:\Users\Pat\AppData\Local\{A4A37CB6-3374-41B0-8648-BA4585673DDA}
C:\Users\Pat\AppData\Local\{A535F734-1E62-4856-882C-4286498AFF00}
C:\Users\Pat\AppData\Local\{A5425ABD-52C8-4A27-905A-765C6F7051E5}
C:\Users\Pat\AppData\Local\{A79BC61D-EE89-44FC-ABD8-AF86539FF091}
C:\Users\Pat\AppData\Local\{A7A054A0-100E-4D68-A2CB-EB491B333ED2}
C:\Users\Pat\AppData\Local\{A83AC554-3E81-4AD8-8C7A-36623D37F00F}
C:\Users\Pat\AppData\Local\{A98AB0E5-A062-429F-9A10-70C94C796B50}
C:\Users\Pat\AppData\Local\{AB281549-F942-4E2D-9FFF-B8B9A0802511}
C:\Users\Pat\AppData\Local\{AB6283AF-B8F0-4C42-8840-7D82948E6894}
C:\Users\Pat\AppData\Local\{AD92A64C-820D-4840-9A16-3176B59E8200}
C:\Users\Pat\AppData\Local\{B0208626-CD66-4687-99C7-E206CDCFB940}
C:\Users\Pat\AppData\Local\{B0AEF230-8DC6-43FD-838B-9C0C1638BBCE}
C:\Users\Pat\AppData\Local\{B1F67A0E-F62E-4760-AAC0-263B02E0DF73}
C:\Users\Pat\AppData\Local\{B242AF5D-2D29-49CD-9CFE-381A6BC8D33D}
C:\Users\Pat\AppData\Local\{B37513CB-8062-4B20-BA7C-64B765E7D622}
C:\Users\Pat\AppData\Local\{B5DB559D-80E0-4E7D-96B8-6FA9ACEEB7FF}
C:\Users\Pat\AppData\Local\{B619CC8A-C92C-42F3-B5B2-4FD03AECEC86}
C:\Users\Pat\AppData\Local\{B6250DC4-72C3-4B2C-A9D7-2AAC58FAAD60}
C:\Users\Pat\AppData\Local\{B646AF11-F5A9-44B8-9914-D1D787AD15DC}
C:\Users\Pat\AppData\Local\{B6500225-C12F-4980-9EBD-AA7178BAA643}
C:\Users\Pat\AppData\Local\{B66B043A-7CDF-4BCF-B503-71BFBB4B1BC3}
C:\Users\Pat\AppData\Local\{B786D22B-6202-4B37-82FB-09E4020D9D51}
C:\Users\Pat\AppData\Local\{BA0D0797-CD40-4AAA-8344-29B506CBD27F}
C:\Users\Pat\AppData\Local\{BB3FB21F-3CB0-47EC-8A6B-AE8DB5EF4B3D}
C:\Users\Pat\AppData\Local\{BB6D808F-1447-442E-9553-53A984439087}
C:\Users\Pat\AppData\Local\{BD57CE3A-A881-479F-95B7-FDE12F67A473}
C:\Users\Pat\AppData\Local\{BDA3238B-02AA-4544-8B42-2A0F0522C140}
C:\Users\Pat\AppData\Local\{BDB70115-0B1D-4D76-8B4F-9A92649E587E}
C:\Users\Pat\AppData\Local\{BDE2BE34-E89B-4A39-92AC-8BA3B4FC8A26}
C:\Users\Pat\AppData\Local\{BFC86106-648E-4096-9B02-0E069D32E151}
C:\Users\Pat\AppData\Local\{C067A8AE-7543-4334-AE6A-531DA0D22680}
C:\Users\Pat\AppData\Local\{C0713CB4-EE9B-4E42-A8D8-ADB3626BE85C}
C:\Users\Pat\AppData\Local\{C15ECCDC-4979-4805-A472-8660883F3DFD}
C:\Users\Pat\AppData\Local\{C40D61FE-66F4-4F72-871A-B6EE10C26110}
C:\Users\Pat\AppData\Local\{C4906B4F-E16B-4B46-ACAC-345BE436F9AA}
C:\Users\Pat\AppData\Local\{C500541D-39B8-4ACA-A647-1E8FEC3631A5}
C:\Users\Pat\AppData\Local\{C5B4C09E-CFB7-4492-A85A-B0AF65E81770}
C:\Users\Pat\AppData\Local\{C73CFBB5-9E74-415B-9AB5-7E169D90A463}
C:\Users\Pat\AppData\Local\{C7D34E75-0FB2-4BB4-850D-33E74CDF9F13}
C:\Users\Pat\AppData\Local\{C8365262-68E8-40D5-A34E-EC9CA812763F}
C:\Users\Pat\AppData\Local\{C9D92DA6-9ECA-4C5C-8DD7-506EABF75B2F}
C:\Users\Pat\AppData\Local\{CA99E0E2-550F-4028-B7FF-9E8755C7F718}
C:\Users\Pat\AppData\Local\{CAC0AE10-E5B8-4701-B84D-3B4CE8121782}
C:\Users\Pat\AppData\Local\{CACFDCA0-A6A8-4450-BA4A-B87EEE9C1751}
C:\Users\Pat\AppData\Local\{CC066A15-563B-4E7A-BFEA-DEF88827A969}
C:\Users\Pat\AppData\Local\{CDFA06AF-B984-4D63-BC81-7E9E6AED7E31}
C:\Users\Pat\AppData\Local\{CEBC5ECE-325F-452D-A6AC-8C878416A311}
C:\Users\Pat\AppData\Local\{D00E6CF1-BE70-4873-886E-1E43CC4AFB75}
C:\Users\Pat\AppData\Local\{D089D8D1-569A-4AB5-A795-B3863D19826A}
C:\Users\Pat\AppData\Local\{D113E73D-6A0E-449B-8685-E5F239AC7EC8}
C:\Users\Pat\AppData\Local\{D2311DF4-147F-4AD4-BD28-714E90C76416}
C:\Users\Pat\AppData\Local\{D44416D4-0E22-4729-B9B2-848C12BD55BA}
C:\Users\Pat\AppData\Local\{D46DAE04-573D-4EFE-9322-1DAE4175DB63}
C:\Users\Pat\AppData\Local\{D4B8D5EC-5847-40D0-94E6-6D5DC2DEACC5}
C:\Users\Pat\AppData\Local\{D4C68F1A-73DB-40C0-8590-3726F251ABBA}
C:\Users\Pat\AppData\Local\{DA8C15FD-0430-4DC2-A7E2-16B0E4E32E4D}
C:\Users\Pat\AppData\Local\{DABD7AB0-E3F5-4930-8873-90D5DA31CEE8}
C:\Users\Pat\AppData\Local\{DAF12D10-C322-4080-AEEC-CCD23C43CA35}
C:\Users\Pat\AppData\Local\{DC096213-A960-45E7-B24C-ED6308D28E94}
C:\Users\Pat\AppData\Local\{DC3138F3-E765-4CB8-87C7-0A63A724D8DA}
C:\Users\Pat\AppData\Local\{DC672570-8320-4956-BA76-369271896142}
C:\Users\Pat\AppData\Local\{DC851B6B-E6F0-44ED-8733-61DC4995E6FC}
C:\Users\Pat\AppData\Local\{DD334782-D271-4135-A600-38775FB44905}
C:\Users\Pat\AppData\Local\{DDF99B96-19C6-4821-8224-FDCF5A57903F}
C:\Users\Pat\AppData\Local\{DF623AC2-4350-4211-9ECF-633BB6945E6D}
C:\Users\Pat\AppData\Local\{E0C81D03-8A33-457A-867C-9FDC31DBC09A}
C:\Users\Pat\AppData\Local\{E22C0005-D79F-405E-9E9C-236F767EF220}
C:\Users\Pat\AppData\Local\{E304806C-89D5-4CAF-BD14-9D82BF098C39}
C:\Users\Pat\AppData\Local\{E326C91C-0C5E-47E2-9E16-B794DEC6CEBC}
C:\Users\Pat\AppData\Local\{E3A036C7-B384-4FE0-8001-0E993341A874}
C:\Users\Pat\AppData\Local\{E41B3D22-9A0B-4C6D-BA3B-539025DFDE68}
C:\Users\Pat\AppData\Local\{E54849DC-95AA-4AB5-8D7F-CBD19CE16A0C}
C:\Users\Pat\AppData\Local\{E699588D-42F5-4B19-8ADF-31D657808DA8}
C:\Users\Pat\AppData\Local\{E6BF3CF8-36C1-48DB-B3D5-24C773A1B583}
C:\Users\Pat\AppData\Local\{E7083521-06B0-4AD6-A868-5DA75437B23D}
C:\Users\Pat\AppData\Local\{E7435335-FD14-4EB0-8A2F-5E0093BB0E58}
C:\Users\Pat\AppData\Local\{E7DD9218-2708-48B5-A2F7-82CF64C87AD5}
C:\Users\Pat\AppData\Local\{E8DE74AB-8B5F-412B-8CC4-CA5700ED81D6}
C:\Users\Pat\AppData\Local\{EB303DFE-BC5D-41C1-9661-6F8F422385B9}
C:\Users\Pat\AppData\Local\{EBB1FDF5-0343-4314-B276-9B604F7BFB58}
C:\Users\Pat\AppData\Local\{EC1BC516-96A4-46DD-976F-2BDD97A4149E}
C:\Users\Pat\AppData\Local\{EC54FC8F-B525-4B9A-8499-C017C5CB1D3B}
C:\Users\Pat\AppData\Local\{EF73AC7F-3686-4B74-96BF-6E744FBE54B1}
C:\Users\Pat\AppData\Local\{F02173AB-B2D4-4A36-BE4D-C115588947D9}
C:\Users\Pat\AppData\Local\{F077E763-E8AA-47AE-8427-F9C9AC1D9A7B}
C:\Users\Pat\AppData\Local\{F24459DD-E3C2-445E-A769-A86E107776E1}
C:\Users\Pat\AppData\Local\{F2811093-3C94-4C37-9680-5EC6F0E5AC98}
C:\Users\Pat\AppData\Local\{F2CE4A06-756E-4272-80AE-AA6BDFB7D194}
C:\Users\Pat\AppData\Local\{F39E4148-B172-4C50-B0DD-0E01FBCD5A79}
C:\Users\Pat\AppData\Local\{F3EF1087-FD66-44CB-BC71-4158437A77B6}
C:\Users\Pat\AppData\Local\{F433B9FA-2A8B-4DE3-A640-76265FADE7FF}
C:\Users\Pat\AppData\Local\{F4B687EB-A2E0-49E0-8A70-22E4A2C999F0}
C:\Users\Pat\AppData\Local\{F8375E10-F4FD-4169-B548-BB8A3424E269}
C:\Users\Pat\AppData\Local\{FA57F3B3-0E03-469A-875B-CD97BD2A37A9}
C:\Users\Pat\AppData\Local\{FBB39F3B-40E7-4D66-8A18-A258D312071F}
C:\Users\Pat\AppData\Local\{FCD03BDA-880D-4584-929D-8E6F63803FB4}
C:\Users\Pat\AppData\Local\{FDD5E5CF-B63E-4730-9ADF-B157C7F88063}
C:\Users\Pat\AppData\Local\{FFC693A3-6C4C-4855-8D21-BB52CCB288FC}

 

 

 

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Hi again, thanks for your continued help.

I think I'm good to go. See detailed notes below. Again, much appreciated!

Notes:

1) I use Carbonite, Backblaze and Acronis plus (also) iDrive.

2) I removed older Java versions. Did install latest.

3) I removed Bonjour apps.

4) I didn't look at any GUID folders ... no idea what to look for. I'm happy to follow any additional advise you have here.

5) Ran SFC /SCANNOW ... got this:

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

6) Ran DISM.exe /Online /Cleanup-image /Restorehealth ... got this:

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19042.1052

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

7) Tried to activate Pro subscription again ... seeming worked!
 

 

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  • Root Admin

Thank you. Let me have you run the following scan to check on some other software on the system.

 

SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire about the current-security-update status of some applications.

  • Download SecurityCheck by glax24 from here  https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
  • and save the tool on the desktop.
  • If Windows's  SmartScreen block that with a message-window, then
  • Click on the MORE INFO spot and over-ride that and allow it to proceed.
  • This tool is safe.   Smartscreen is overly sensitive.
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"   and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

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  • Root Admin
  • Solution
Posted (edited)

Please uninstall, updated, or otherwise correct the following issues as appropriate

 


------------------------------- [ Windows ] -------------------------------

The elevation prompt for administrators disabled
^It is recommended to enable (default): Win+R typing UserAccountControlSettings and Enter^


--------------------------- [ OtherUtilities ] ----------------------------

PuTTY release 0.74 (64-bit) v.0.74.0.0 Warning! Download Update

Microsoft Silverlight v.5.1.50907.0 Warning! Download Update

calibre 64bit v.2.35.0 Warning! Download Update

Microsoft .NET Framework 4.7.1 v.4.7.02558 Warning! Download Update

VMware Player v.6.0.1 Warning! Download Update

FileZilla Client 3.26.2 v.3.26.2 Warning! Download Update

Ghostscript GPL 8.64 (Msi Setup) v.8.64 Warning! Download Update
Uninstall old version and install new one.

PuTTY v.0.67.0.0 Warning! Download Update


------------------------------- [ Imaging ] -------------------------------

GIMP 2.10.8 v.2.10.8 Warning! Download Update


-------------------------- [ IMAndCollaborate ] ---------------------------

Yahoo Messenger v.0.8.288 Warning! This software is no longer supported.

Zoom v.5.4.7 (59784.1220) Warning! Download Update

Yahoo! Messenger Warning! This software is no longer supported.

Google Talk Plugin v.5.41.3.0 Warning! This software is no longer supported.

-------------------------------- [ Media ] --------------------------------

HandBrake 1.3.2 v.1.3.2 Warning! Download Update


--------------------------- [ AdobeProduction ] ---------------------------
Adobe AIR v.14.0.0.178 Warning! Download Update

Adobe Flash Player 32 NPAPI v.32.0.0.465 Warning! This software is no longer supported. Please uninstall it.

Adobe Flash Player 32 PPAPI v.32.0.0.465 Warning! This software is no longer supported. Please uninstall it.

ph v.1.0.0 << Hidden Warning! This software is no longer supported. Please uninstall it.

bl v.1.0.0 << Hidden Warning! This software is no longer supported. Please uninstall it.

Adobe Acrobat DC v.15.007.20033 Warning! Download Update
^Please run Acrobat DC and go Help - Check for updates...^


------------------------------- [ Browser ] -------------------------------

Opera Stable 77.0.4054.90 v.77.0.4054.90 Warning! Download Update

Vivaldi v.3.1.1929.45 Warning! Download Update


---------------------------- [ UnwantedApps ] -----------------------------
VdhCoApp 1.1.1 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.

Ashampoo Video Optimizer Pro v.1.0.5 Warning! Suspected demo version of anti-spyware, driver updater or optimizer. If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware. Possible you became a victim of fraud or social engineering.

Music Manager Warning! Suspected Adware! If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware and Malwarebytes AdwCleaner. Before uninstallation and scanning it is necessary to consult in the forum where cure is provided for you!!!

Google Video Support Plugin v.19.12.1000.0 Warning! Suspected Adware! If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware and Malwarebytes AdwCleaner. Before uninstallation and scanning it is necessary to consult in the forum where cure is provided for you!!!

IObit Uninstaller 10 v.10.6.0.4 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.

Protected Folder Warning! Suspected demo version of anti-spyware, driver updater or optimizer. If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware. Possible you became a victim of fraud or social engineering.

Smart Defrag 7 v.7.0.0.62 Warning! Suspected demo version of anti-spyware, driver updater or optimizer. If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware. Possible you became a victim of fraud or social engineering.

Google Toolbar for Internet Explorer v.1.0.0 << Hidden Warning! Browser's toolbar. It can slow down the working of your browser and have violation privacy problems.

 

 

Edited by AdvancedSetup
updated information
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  • 1 month later...

Hello.  Since this case is resolved, these are the cleanup steps for the tools used.

To remove the FRST tool & its work files, do this. Go to your Downloads folder. Do a RIGHT-click on FRSTENGLISH.exe & select RENAME & then change it to

UNINSTALL.exe

.
Then run that ( double click on it) to begin the cleanup process.

Delete mbst-grab-results.zip

Delete mb-support-1.8.x.xxx.exe   

Delete Securitycheck.exe

You may delete any other download file that we had asked you to do.

All best wishes.

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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