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Website blacklisted for Malware activity


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Hello,

Our website since moving to cloudways is now reported as blocked "because it may contain malware activity". We were previously on a VPS server and moved to cloudways without any issues. 

multiple customers have reported the issue and we haven't been able to resolve the issue yet.

https://sitecheck.sucuri.net/results/changetoothpaste.com reports nothing

https://www.urlvoid.com/scan/changetoothpaste.com/ shows clean

https://www.virustotal.com/gui/url/4c753ea58e3f7786fa438186fd209ddaa29c3164655f54d9ce9b3a1808a771c9/detection shows ok as well.

 

Is there anyone that can suggest how to get this unblocked?

Thank you,

Damien

 

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52 minutes ago, changetoothpaste said:

Hello,

Our website since moving to cloudways is now reported as blocked "because it may contain malware activity". We were previously on a VPS server and moved to cloudways without any issues. 

multiple customers have reported the issue and we haven't been able to resolve the issue yet.

https://sitecheck.sucuri.net/results/changetoothpaste.com reports nothing

https://www.urlvoid.com/scan/changetoothpaste.com/ shows clean

https://www.virustotal.com/gui/url/4c753ea58e3f7786fa438186fd209ddaa29c3164655f54d9ce9b3a1808a771c9/detection shows ok as well.

 

Is there anyone that can suggest how to get this unblocked?

Thank you,

Damien

 

Hello, thanks for bringing this to our attention. We've reviewed the IP(it wasn't a domain block)again and have determined it no longer warrants being blocked so we've disabled the block in our database. 

Removal should be reflected in the next database update going out in a few hours or so.

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