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Your computer might be susceptible to viruses and malware


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Yesterday, this message popped up while using Chrome. I have not clicked on anything. It does not open if I use other browsers, only Chrome.

I have scanned with both Webroot and Malwarebytes, but nothing is found with either app.

Do you have a suggestion?
image.png.f958d5415d4e91c3727200e84755a22f.png

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3 minutes ago, jmm157 said:

Yesterday, this message popped up while using Chrome. I have not clicked on anything. It does not open if I use other browsers, only Chrome.

I have scanned with both Webroot and Malwarebytes, but nothing is found with either app.

Do you have a suggestion?

It sounds like an issue with the push notifications feature in Chromium based browsers (which includes MS Edge).  Please see if the instructions in this Malwarebytes Labs article help or not.

Please let us know how it goes and if the issue still persists.

Thanks

 

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Good afternoon.

Alllow me to add a few tidbits since the display-screen above looks suspicious.

Added tips to 'beef up' your web browsers

[   1   ]

Use Chrome browser   to go to https://www.google.com/settings/chrome/sync and sign into your account.
Scroll down until you see the "reset sync" button and click on the button
At the prompt click on "Ok".

We need the SYNC option on Googoe to be OFF  in order to clean Chrome browser.

[   2   ]

After that, make real sure that Chrome is "NOT" set to reload the pages from the last session.

Go into the settings menu of Chrome by first clicking  the control icon of Chrome on upper right of the adress bar

Then look deeper in SETTINGS

image.png.acc4b1dd7f23b468447c778418108fa5.png

 

Make real sure it is "NOT" set to "continue where you left off"

.

[   3   ]

I suggest you install the Malwarebytes Browser guard for Chrome.

To get & install the Malwarebytes Browser Guard extension for Chrome,

 

Open this link in your Chrome   browser: 

https://chrome.google.com/webstore/detail/malwarebytes/ihcjicgdanjaechkgeegckofjjedodee

 

Then proceed with the setup.

 

Next, open the EDGE browser to the same link as above, & Install on it the same Malwarebytes Browser Guard.

[   4    ]

Let me suggest you do one scan with Adwcleaner to check for adwares.

Let me suggest you do one scan with Adwcleaner to check for adwares.   It will not take much time,

First download & save it 

https://support.malwarebytes.com/hc/en-us/articles/360038520054-Download-and-install-Malwarebytes-AdwCleaner

 

Then do a scan with Adwcleaner 

 

https://support.malwarebytes.com/hc/en-us/articles/360038520114-Malwarebytes-AdwCleaner-scan-and-clean

Attach the clean log.

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I did not see a reset sync button in Chrome.

I already had Malwarebytes Browser guard set up in Chrome.

Adwcleaner log:

# -------------------------------
# Malwarebytes AdwCleaner 8.2.0.0
# -------------------------------
# Build:    03-22-2021
# Database: 2021-05-17.1 (Cloud)
# Support:  https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Scan
# -------------------------------
# Start:    06-21-2021
# Duration: 00:00:58
# OS:       Windows 10 Home
# Scanned:  31976
# Detected: 6


***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

No malicious folders found.

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

PUP.Optional.Legacy             HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\dotomi.com
PUP.Optional.Legacy             HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\researchnow.com
PUP.Optional.Legacy             HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\surveymyopinion.researchnow.com
PUP.Optional.Legacy             HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\dotomi.com
PUP.Optional.Legacy             HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\researchnow.com
PUP.Optional.Legacy             HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\surveymyopinion.researchnow.com

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries found.

***** [ Chromium URLs ] *****

No malicious Chromium URLs found.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries found.

***** [ Firefox URLs ] *****

No malicious Firefox URLs found.

***** [ Hosts File Entries ] *****

No malicious hosts file entries found.

***** [ Preinstalled Software ] *****

No Preinstalled Software found.

 

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt ##########

 

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Thanks.  I'd suggest a scan with Malwarebytes for Windows, & then attach the report.

Start Malwarebytes for Windows.

  • click the blue button marked Scan.

 

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

>>>>>>      👉      You can actually click the topmost left  check-box  on the very top line to get ALL lines  ticked   ( all selected).         <<<<     💢

MB4_scan_tick_ALL.jpg.d04ef98c885b4f44f51bfe735922fba7.jpg

 

Please double verify you have that TOP  check-box tick marked.   and that then, all lines have a tick-mark

 

Then click on Quarantine  button.

MB4_scan_all_Quarantine.jpg.8639e1dfc2301bc6d60a8cfb3c339241.jpg

 


Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.
See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

Sincerely.

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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