Jump to content

"Check for updates" button stops working


Recommended Posts

I'm running Malwarebytes Premium version 4.4.0.117, update version 1.0.41943, component package version 1.0.1318 on Windows 10-64 version 21H1 .   I don't know when this started happening but the "Check for Updates" button on the Settings/General page stops working after the PC has been running for a while; I click on it and nothing happens.   If I reboot the PC, the button checks for updates but eventually stops working again.

Any cures for this?   I've tried shutting down Malwarebytes and restarting it but it doesn't help.

Rob

Link to post
Share on other sites

  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

Spoiler
 
 
 
 
Spoiler

 

 

01.png

02.png

03.png

04.png

05.png

06.png

 

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

  • Staff

Greetings,

It is possible that a scan is running when the button stops working, as you cannot update while a scan is in progress.  Please check to see if a scan is active by clicking on the Scan card in the lower center of the main page of the Malwarebytes window, and if it shows a scan is in progress, that is why the button isn't working.

If the scan is getting stuck, that could be the reason that it remains this way until you restart your system.  Please let us know if that is the case and we will assist you with the issue.

For troubleshooting purposes, please do the following:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

Link to post
Share on other sites

Exile360:   Thanks for your reply.   When I click on the Scan card I do not see a scan in progress when the Update button isn't working - however, I believe that this is related to my torrent program, qBittorrent.   When qBittorrent is running, the Update button does not work; if I shut down qBittorrent, the Update button works, so maybe it's related to something Malwarebytes is monitoring within qBittorrent?

If this is the behavior I can certainly live with it since I'm not running qBittorrent all day.

Rob

Link to post
Share on other sites

  • Staff

The Web Protection would likely be the most active while using a peer-to-peer application such as a Bittorrent application because of all the connections.

OK, well thanks for reporting the issue, I'll be sure to make a note of it for the Developers.

If there's anything else we might assist with please let us know.

Thanks

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.