PC restart freezes after malwarebytes scan and quarantine

[TrojanBoy]

After 3 days of attempting to remove a trojan virus that I accidently downloaded on my 64 bit windows 10 PC with several different antiviruses, I've now come to malwarebytes and while booted in safe mode (networking); I installed the latest malwarebytes free premium trial and ran a scan (logs below and attached); after the scan, 10 trojan agents were detected and I quarantined them, after that I was told by malwarebytes to restart and so I did; after 10 seconds on the blue restarting screen the spinnin' loading circle just froze. Can anyone help me remove this annoying trojan permanently off my computer? 

 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 6/18/21
Scan Time: 10:41 PM
Log File: 8e73e7e2-d075-11eb-8a55-d45d64079eae.json

-Software Information-
Version: 4.4.0.117
Components Version: 1.0.1318
Update Package Version: 1.0.41895
License: Trial

-System Information-
OS: Windows 10 (Build 19043.1052)
CPU: x64
File System: NTFS
User: DESKTOP-C90HCHH\mgbre

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 354354
Threats Detected: 10
Threats Quarantined: 7
Time Elapsed: 6 min, 13 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 2
Trojan.Glupteba.E, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\Winmon, Removal Failed, 514, 781212, 1.0.41895, , ame, , , 
Trojan.Glupteba.E, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\WinmonFS, Removal Failed, 514, 781211, 1.0.41895, , ame, , , 

Registry Value: 1
Trojan.Glupteba.E, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\SHAREDACCESS\PARAMETERS\FIREWALLPOLICY\FIREWALLRULES|{2D6A185D-298A-4B6B-8726-5C634A5603F1}, Removal Failed, 514, 795081, 1.0.41895, , ame, , , 

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 2
Trojan.BrowserHijack, C:\ProgramData\Koff\Betog\D6951452, Quarantined, 2695, 940996, , , , , , 
Trojan.BrowserHijack, C:\PROGRAMDATA\KOFF\BETOG, Quarantined, 2695, 940996, 1.0.41895, , ame, , , 

File: 5
Malware.AI.1434539819, C:\windows\System32\drivers\a8dsm8PD4Q5S.sys, Quarantined, 1000000, 0, 0.0.0, A368843765D614E65581572B, dds, , C6BC6EB7B1386F56CF7DF59F50E170F2, 27EFD0E4F86F3297FBA3ABF6F1EB292B1F3D1EC0FB5F3EE45B64A1CF803438EE
Trojan.BrowserHijack, C:\PROGRAMDATA\KOFF\BETOG\D6951452\BACKGROUND.JS, Quarantined, 2695, 940996, 1.0.41895, , ame, , 3258B515318D3697E21E7608A700F7E8, 129B6006853B58FA90F4DD17D80473DB9EDFB8C46D11F7E574F1B8420B9C4DE4
Trojan.BrowserHijack, C:\ProgramData\Koff\Betog\D6951452\hzpeh, Quarantined, 2695, 940996, , , , , 7AB8317B49347D0C6CC7ED0526D45043, E3814D4FD94AADAF6ABDC57D1D968ACA9383B9A54845914698F9DE74A37D1788
Trojan.BrowserHijack, C:\ProgramData\Koff\Betog\D6951452\icon128.png, Quarantined, 2695, 940996, , , , , 86DF701CE3B2191A415BDEF3222AB59F, E2712D19AA6AA4A29827E76C4DF53F54B5207AB9C90C0CB2202635072D41AA22
Trojan.BrowserHijack, C:\ProgramData\Koff\Betog\D6951452\manifest.json, Quarantined, 2695, 940996, , , , , AEEC3AB0D8FF9531A27CD48C153DFDF1, A3CB910C3A64A46BEF714C365670987E0582EAA709EEBCB1E220C7A2874C6D56

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)

(end)

malwarebytes scan.txt

[kevinf80]

Hello TrojanBoy and welcome to Malwarebytes, Run the following scan, lets see if anything shows up: Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status... If English is not your primary language Right click on FRST/FRST64 and rename FRSTEnglish/FRST64English   Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans"   Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Thank you, Kevin

[TrojanBoy]

Alright here is the log FRST provided from its scan (attached):

Addition.txt FRST.txt

[TrojanBoy]

13 minutes ago, TrojanBoy said:

Alright here is the log FRST provided from its scan (attached):

Addition.txt 72.13 kB · 1 download FRST.txt 81.13 kB · 1 download

Gonna head out for some sleep, 2am cet, i'll reply tomorrow.

[kevinf80]

Yes is 1am for me uk time, sleepy time me also thinks.....

[kevinf80]

Hiya TrojanBoy,

Thanks for those logs, continue:

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from. NOTE. It's important that both files, FRST or FRSTEnglish, and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The following directories are emptied:   Windows Temp Users Temp folders Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. Next, Boot your system back to Normal mode... Next, Uninstall Sophos AV, it will not run with Avast. Reboot when complete. Confirm Sophos is uninstalled... Next, Open Malwarebytes, select > small cog wheel top right hand corner, that will open "settings" from there select "Security" tab. Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Close out the settings window, this will take you back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes quarantine any found entries... To get the log from Malwarebytes do the following:   Open Malwarebytes Click on the Detection History tab > from main interface. Then click on "History" that will open to a historical list Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options: Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply   Please use "Text file (*.txt), then name the file and save to a place of choice, recommend "Desktop" then attach to reply Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror   Right-click on AdwCleaner.exe and select http://i.imgur.com/Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Sophos Free Virus Removal Tool and save it to your desktop. If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete..... Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours...   Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View log file... (bottom left hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found please confirm that result.... The Virus Removal Tool scans the following areas of your computer: Memory, including system memory on 32-bit (x86) versions of Windows The Windows registry All local hard drives, fixed and removable Mapped network drives are not scanned. Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan. Saved logs are found here: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs Let me see those logs in your next reply... Thank you, Kevin.

fixlist.txt

[TrojanBoy]

The fix is taking a horrendus long amount of time to run...

[kevinf80]

Do not use your PC whilst the fix is running, it can take awhile with the type of infection you have, please wait until it finishes...

[TrojanBoy]

Frst fixlog, took many hours to do, will be running malwarebyte scan soon.

Fixlog.txt

[TrojanBoy]

Malwarebytes and Adwcleaner logs attached below: 

MalwareScan2.txt AdwCleaner[S03].txt

[TrojanBoy]

My sophos antivirus didn't pick up any viruses, confirmed. 

[kevinf80]

How does you PC respond now, any remaining issues or concerns...?

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

[TrojanBoy]

11 minutes ago, kevinf80 said:

How does you PC respond now, any remaining issues or concerns...?

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

My PC responds fine, I am having some trouble updating Windows however (Error code x080070057 and x080080005) and my Google Chrome is having trouble detecting my keyboard shortcuts such as Ctrl+W and Ctrl+T; performance wise my pc is normal. 

Addition.txt FRST.txt

[kevinf80]

Hiya TrojanBoy,

Thanks for the information update and new logs...

From event viewer entries in new FRST logs there are indications of a problem with your Keyboard, maybe try updating its driver first and see if that helps...

Quote

Name: Standard PS/2 Keyboard
Description: Standard PS/2 Keyboard
Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard keyboards)
Service: i8042prt
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

Name: Microsoft PS/2 Mouse
Description: Microsoft PS/2 Mouse
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: i8042prt
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

Regarding windows update issues, select start > settings > update and security > troubleshoot > additional troubleshooters > From there you can run the troubleshooter for windows updates, also if you scroll down through "Find and fix other problems" you can also troubleshoot your keyboard...

Let me know if that helps...?

Thank you,

Kevin...

 

[TrojanBoy]

My HID Keyboard Device Drivers are from 2006, probably out-dated and I cannot find a reliable and safe website where I can download them, my windows update on the other hand, I was able to fix the issue by referring to this youtube video about the windows update services. The error message then went away after I retried the scan, windows was up to date 👍

 

[kevinf80]

Open device manager, scroll down to and expand "Keyboards" right click on "Standard PS/2 keyboard" select properties.. In the new window select "Update Driver" in the next window select "Browse my computer fro drivers" in the next window select "let me pick from a list of available drivers on my computer" In the next window select the available driver, you will need to reboot for the update to take effect... Does that help...?

[TrojanBoy]

I did as you instructed, but the error code still appeared. 

[kevinf80]

Is this a PC or laptop..?

[TrojanBoy]

This is a PC, x64 bit Windows 10 operating system, ASUS TUF B360-M Gaming.

[kevinf80]

Do you have access to a spare keyboard...?

[TrojanBoy]

2 minutes ago, kevinf80 said:

Do you have access to a spare keyboard...?

Yes, but not right now, it's late. Do I need to change keyboards? The one I currently have is irreplaceable. 

[kevinf80]

There is an issue with your keyboard, usually a driver update would help, if the driver update fails then it is possibly a hardware problem. The only way to prove this would be to try another keyboard, you say that your keyboard is irreplaceable; it it not possible to try another keyboard to prove or disprove a hardware possibility...?

[TrojanBoy]

I was able to fix the issue by uninstalling the USB composite Device drivers and reboot; windows then properly installed the mouse and keyboard hid ps/2 drivers. Everything seems to be working fine now. Is there anything else I need to do?

[TrojanBoy]

Thank you for your help though, my pc works perfectly, much better than before.

[kevinf80]

Hello TrojanBoy,

Good to hear all is ok for you now, continue to finish up:

Right click on FRST here: C:\Users\mgbre\Downloads\FRST.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator" If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST to uninstall That action will remove FRST and all created files and folders... Next, Remove all System Restore Points: https://www.tenforums.com/tutorials/33593-delete-system-restore-points-windows-10-a.html#option2 Create clean fresh Restore Point: http://www.thewindowsclub.com/create-system-restore-point Run Windows Disk Clean Up Utility - https://neosmart.net/wiki/disk-cleanup/ Condsider the following: Disable Remote Desktop: https://www.tenforums.com/tutorials/92433-enable-disable-remote-desktop-connections-windows-10-pc.html Disable Windows Telemetry: https://helpdeskgeek.com/windows-10/how-to-disable-windows-10-telemetry/ Malwarebytes Browser Guard (Free) for Firefox: https://addons.mozilla.org/en-GB/firefox/addon/malwarebytes/ Malwarebytes Browser Guard (Free) for Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Will also work for Opera and Edge.. PatchMyPC, keep all your software upto date - https://patchmypc.com/home-updater#download From there you should be good to go... Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful.... Answers to Common Security Questions and best Practices Do I need a Registry Cleaner? Take care and surf safe Kevin...