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Malwarebytes detected TouchPal system app as Android/Adware.Cootek.


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My phone is an oppo F4 and it comes with the TouchPal keyboard preinstalled. I think this may be a false positive because even Malwarebytes can't remove the system app and I can't disable it. I read on the forums that there are similar cases and the solution was switching to a different keyboard and it should be able to be deleted but nope didn't work.

App name: TouchPal system application

Malware name:Android/Adware.Cootek. 

Phone name: Oppo F4 

I'm not tech savvy when it comes to phones so bear with me plz. Thanks

 

 

 

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Hi Nicnotb,

Thanks for contacting us.

We need some additional details from your device to further investigate this.

Please use the following article to submit logs to us. 

Report a problem with Malwarebytes for Android

Once you receive your ticket number please either post here or PM me with the ticket ID and we will further investigate for you on this detection. 

Thank you!

Edited by jtodd234
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