Gtx1333 Posted June 16, 2021 ID:1463773 Share Posted June 16, 2021 Can't install new version because leagcy version won't uninstall. Attached MB-check file mb-clean-results.txt Link to post Share on other sites More sharing options...
kevinf80 Posted June 16, 2021 ID:1463780 Share Posted June 16, 2021 Hello Gtx1333 and welcome to Malwarebytes, Run the following scan, lets see if anything shows up: Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.htmlNote: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status... If English is not your primary language Right click on FRST/FRST64 and rename FRSTEnglish/FRST64English Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Thank you, Kevin Link to post Share on other sites More sharing options...
Gtx1333 Posted June 16, 2021 Author ID:1463782 Share Posted June 16, 2021 Addition.txtFRST.txt Link to post Share on other sites More sharing options...
Solution kevinf80 Posted June 16, 2021 Solution ID:1463785 Share Posted June 16, 2021 Hiya Gtx1333, Thanks for those logs, continue with the following: Set windows up for "Clean Boot" mode, full instructions here: https://support.microsoft.com/en-gb/kb/929135 Basically all none MS services are disabled, see if Malwarebytes will install from the following link:https://www.malwarebytes.com/mwb-download/thankyou-5390-variation-1 Thank you, Kevin... Link to post Share on other sites More sharing options...
Gtx1333 Posted June 16, 2021 Author ID:1463796 Share Posted June 16, 2021 Thank you Kevin, worked like a charm. Now if I could figure out why my audio stopped working after 21h1 windows update was installed. Link to post Share on other sites More sharing options...
kevinf80 Posted June 16, 2021 ID:1463798 Share Posted June 16, 2021 Can you put your system back to Normal boot, instructions will be in the link provided for Clean boot mode... Regarding your audio, right click on the audio icon next to clock on desktop, select "Troubleshoot sound problems" let me know the result... Link to post Share on other sites More sharing options...
Gtx1333 Posted June 16, 2021 Author ID:1463800 Share Posted June 16, 2021 Troubleshooter couldn't solve the problem gave me an empty folder called {11aced76-3e99-4beb-bc42-306ba7512467} Link to post Share on other sites More sharing options...
kevinf80 Posted June 16, 2021 ID:1463804 Share Posted June 16, 2021 Open the search function from Desktop taskbar, type or copy/paste Device manager open that option. in the new window scroll to "Sound video and game controllers" Expand that option, right click on your audio device, select properties. In the new window select Driver tab. From there select "Roll back driver"... OK that then reboot your system, any improvement..? Link to post Share on other sites More sharing options...
kevinf80 Posted June 18, 2021 ID:1464135 Share Posted June 18, 2021 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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