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Unable to Remove Malware.AI.263081414


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Hey folks, I ran a scan yesterday as my computer was acting a little strange - fans on full speed and CPU usage spiking, slow load times for basic applications, disconnecting from wifi, etc. Before the scan was complete I got a BSOD and had to manually restart. Ran a scan in safe mode with Windows Defender and got nothing back. Rebooted and things seemed to be working normal so I initiated another scan with MB Premium and the scan went very slow(over four hours) then identified a threat that I selected to quarantine. During the subsequent restart the computer froze without powering down. After about 30 minutes I pressed the reset button. When it rebooted I had the report with the threat identified but when I go to remove the malicious file it says i am unable to remove it and shows in the report as ignored. I dug through the forums and downloaded the AdwCleaner tool, ran that and it detects nothing. Attached are the reports, please let me know if there's anything else I can provide to help. Thanks!

AdwCleaner[S00].txt removalfailed.txt

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Ensure that you are in an Administrator Account
Double-click to run it. When the tool opens click Yes to disclaimer.
Check the boxes as seen here:
L7kNU5y.jpg
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

Please attach the logs for my review.
How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
http://deeprybka.trojaner-board.de/eset/eng/attachlogs.png

Wait for further instructions

p.s.
This program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
OR, you should restore the program from the Quarantine folder.
====

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Hi,

No malware was found in your logs.

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.
===

Download   Farbar's Service Scanner utility
http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/
and Save to your Desktop.
If using Windows 7 or Vista, Right-Click on fss.exe and select Run As Administrator.
If using XP, double-click to start.
Answer Yes to ok when prompted.
If your firewall then puts out a prompt, again, allow it to run.
Once FSS is on-screen, be sure the following items are check marked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update
Windows Defender
  
Click on "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Copy & Paste contents of FSS.txt into your reply.
<<<>>>


Please post the Fixlog.txt.
Let me know what problem persists with this computer.

fixlist.txt

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  • 2 weeks later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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