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Registration server error

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Hi @ALTGarth,

Do you have multiple VPN profiles installed?

Can you please check under Settings > General > VPN and tap ‘Malwarebytes Privacy’ to make it default.

Try to connect iOS privacy and let us know if that helps.

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'Malwarebytes Privacy' has a blue check, and this is the only profile on my device, another device working fine but for some reason it stopped working today when I turned on my iPhone. 

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I have tried reinstalling Malwarebytes Privacy, resetting network settings, changing multiple servers, turning the phone on/off. Each time I get the same error.

"We're having trouble reaching our registration server. Try again later or contact support".

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11 hours ago, ALTGarth said:

How long does it usually take to get help from Customer Support?

Usually has been running a week or more this year due to both backlog and pandemic, but @AdvancedSetup should be able to shorten that once he has ticket in hand.

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