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Please i need an answer to my ticket

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Hello. I opened a ticket number and have not heard back from support although i sent them an update on the ticket. Can you please help me with a rush on the ticket number 3478080. Thanks in advance for your valuable support.

PS: I never had any delays in solving my requests before.

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***This is an automated reply***


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Just now, Paul_S said:

Transfer the license from one mail to another, meaning one account to a different one. Thanks. I cannot do it that myself, i need the support to do it. It is 2 clicks. 😊

I do not know when you submitted the ticket but it can take 3-7 weekdays to get a response after the automated reply.

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I submitted the request last week, then Harry L. answered and asked some details which were supplied on Friday and until now no reply. I need someone to update on the matter and solve my request. As a future suggestion: it wouldn't been better that we can move the licenses by ourselves between different accounts? Thanks again  

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Just now, Paul_S said:

enable us to do that so that we don't add one more support request to the many.

Then license accounts could be stolen and you would not know until your computer "deactivates" at least this way there is human component to this.

This issue is why I always ask my clients to never use the email provided by the ISP because some will not let you keep it after you cancel service and change providers.

One provider here flips the switch and "poof" email is gone. No warning or questions asked.

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Thanks for your reply. The license was not purchased but it was won in a contest organised online after a sponsorship from the marketing team. I explained all the details to the support so i am waiting for a reply. Thanks @AdvancedSetup for your reply.

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Just now, AdvancedSetup said:

Well I'm actually off sick, and it's after work hours but I'll try to reach out to the support Agent and verify. 


Please tell them that i don't want my whole account moved but only the license specified in the request. You are too kind as always. My regards for your assistance.

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5 minutes ago, AdvancedSetup said:

If there are special considerations please reply to your ticket with those notes


I just did that. Thanks once again. I stated clearly my request to be not confusing.

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