Jump to content

Malwarebytes and System Restore


Recommended Posts

Hello to all!,

Why is it that when ever I need to do a System Restore, I have to uninstall Malwarebytes before restoring? If I forget and restore, Windows tells me that the restore was no complete and a third-party AV is keeping it from happening. Then, when I uninstall it, the system restores with no problem. It's a pain to uninstall Malwarebytes every time (not that I do it very often).

Anyone know if there is a work-around for this or is this normal practice?

 

Thanks alot.

 

mecanicogolf

Link to post
Share on other sites

  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

Spoiler
 
 
 
 
Spoiler

 

 

01.png

02.png

03.png

04.png

05.png

06.png

 

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

13 minutes ago, mecanicogolf said:

Anyone know if there is a work-around for this or is this normal practice?

My suggestion is to disable Malwarebytes and exit Malwarebytes from the system tray before you do a system restore.

My other advice is to forget system restore and use imaging software to image the computer on a regular basis to an external drive.

Link to post
Share on other sites

  • Staff
Posted (edited)

Greetings,

It might be due to the self-protection component in Malwarebytes.  Please try disabling self-protection prior to launching System Restore to see if that helps.

To do so, open Malwarebytes and navigate to settings by clicking the small gear icon in the upper right, then select the Security tab and under the Windows startup section click the Advanced link then toggle the Enable self-protection option off.

Re-enable the option for self-protection once System Restore completes.

Please let us know if that resolves the issue or not.

Thanks

Edited by exile360
Link to post
Share on other sites

No. It did not work BUT I do not believe it was because of Malwarebytes. It was due to some other app. Got an error code I did not write down and I know for sure it was not Malwarebytes. I really just wanted to know if anyone else in the forum has spoken about this and had mentioned it to you before. It's really no big problem and I know Microsoft sees it as a 3rd party AV so I understand.

Link to post
Share on other sites

3 minutes ago, mecanicogolf said:

BUT I do not believe it was because of Malwarebytes.

I have seen it happen before so if I am going to do a restore on a computer, I do what I mentioned in my post.

Link to post
Share on other sites

I agree with @Porthos: use imaging software to image your entire OS disk on a regular basis.  It is more reliable.  Be sure to create an emergency boot disk that the software offers.

I have never had a lot of success with System Restore, though I do use it, to complement my imaging softwares (Macrium Reflect 8 Home, and Easeus Todo Backup Home 13.1).  I have had the most success when attempting a restore from Safe Mode.  In that mode, protection software is not loaded, and the system is running "bare bones", so the possibility of other software interfering is much reduced.

I hope this helps.  Have a great day.

Regards,
-Phil

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.