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Malwarebytes Does Not Like Asus Armoury Crate


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This is not a big deal but it is worth mentioning, Asus Armoury Crate (strange name I know) is an app that allows Asus users like myself to control various parameters and download latest drivers and tools for our motherboards, in this case the Max Hero Xiii. The problem I am having is that if Malwarebytes is on which it is all the time on my system then Armoury Crate will load fine but when I click to check latest drivers or addon software the page is blank. If Malwarebytes is off then this problem does not occur, I have tried adding Armoury Carte to the exclusion list but for some reason the problem still persists.

Like I said this is not a major issue as I can just turn MB off when updating drivers via Armoury Crate but I thought it is worth mentioning in case others have a similar issue and cant work out why...

Cheers

Ryan

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

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Greetings,

It sounds like Malwarebytes' Web Protection component may be blocking the application.  Please see if excluding the ASUS app's main EXE as described under the Allow an application to connect to the Internet section of this support article allows it to work with Malwarebytes active.

Additionally, please check to see if there are any entries describing the block listed under Malwarebytes' history by opening Malwarebytes and clicking on the Detection History card on the lower left, then selecting the History tab.  Double-click an entry to view its details.

If you locate a report describing a block for ASUS's exe from Web Protection, please click the Export link at the bottom of the report and select Copy to Clipboard and paste its contents in your next reply so that the Research team may check to see if it is a false positive and get it corrected if it is.

Further details on viewing and exporting reports in Malwarebytes may be found in this support article if needed.

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5 hours ago, exile360 said:

Greetings,

It sounds like Malwarebytes' Web Protection component may be blocking the application.  Please see if excluding the ASUS app's main EXE as described under the Allow an application to connect to the Internet section of this support article allows it to work with Malwarebytes active.

Additionally, please check to see if there are any entries describing the block listed under Malwarebytes' history by opening Malwarebytes and clicking on the Detection History card on the lower left, then selecting the History tab.  Double-click an entry to view its details.

If you locate a report describing a block for ASUS's exe from Web Protection, please click the Export link at the bottom of the report and select Copy to Clipboard and paste its contents in your next reply so that the Research team may check to see if it is a false positive and get it corrected if it is.

Further details on viewing and exporting reports in Malwarebytes may be found in this support article if needed.

Thanks but nope did not work, strangest thing ever... :D

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2 minutes ago, risey said:

Thanks but nope did not work, strangest thing ever... :D

Could you turn off just one protection at a time and see which one is the issue please.

Do you have any other security products on the computer? Looking for known conflicts.

2021-06-06_16h07_35.png

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When you say Malwarebytes, are you referring to Malwarebytes Premium or Malwarebytes Browser Guard?

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