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False Positive Blocking


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Hi Team,

I had a client report that their website is being blocked by Malwarebytes. Scanned with 2 different malware/virus scanners and no virus/trojan was found. No signs of hacking could be found. Believe this to be a False Positive as the only things the scan found were some modified files which the website is using a heavily customized theme. Again, nothing outright malicious was found in any scans using Wordfence and NinjaScanner. Also checked the site with the Securi Site Checker (image also attached) and here is the URL from that scan showing no threats.


The image is a screenshot taken by an internal employee at the company attempting to access the website.




Please let me know if there is anything else you need from me to whitelist this domain.


Thank you




malware byte screenshit trojan.png


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