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HELP! PHISHING DETECTED in my gmail


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Hi,

As you can see in the attached images, when I opened some emails today, the following message appeared: WARNING ! PHISHING DETECTED

The people I have received the emails from are not hackers : Julien is a coworker who is also our Union Representative, and Nicolas is our Regional Union Representative.

Julien and I always write to each other on our personnal Gmail addresses, because e have been writing back and forth on a union issue since Tuesday, June 1st, without any problem whatsoever until today.

Yesterday morning, June 2nd, I exchanged emails with both Julien and Nicolas without having any problem.

But today when I opened the emails they sent me yesterday afternoon, I got these warnings.

First email was sent by Julien at 3h41 from our office email. It has a WARNING PHISHING DETECTED

2nd email was sent by Julien at 3h43 from his personnal Gmail address. CLEAN email WITHOUT ANY PHISHING ALERT.

3rd email was sent by Nicolas at 4h32, in response to the infected 3h43 email Julian sent from the office.

I always work offline, so I installed Office 365 on my PC.

To get my emails, I use Outlook that came with Office. I always 1-connect through the MBPrivacy VPN, 2-open Outlook to download my emails, 3-disconnect from the Internet.

Yesterday late afternoon, I tried downloading my emails in Outlook and even though my Internet connection was fast, the update which normally takes a few seconds was taking for ever and when I checked the synch details, it said that it was still going to take another 8 minutes to resume the download. I closed Outlook right away and disconnected from the Internet but my computer kept freezing for a few seconds at a time and could hardly control my mouse, so I turned it off.

I reopened it this morning and everything was fine, so instead of using my Outlook, I went on the Internet to connect with to my Gmail account.

My Internet was very slow and Firefox was down to a crawl, so I decided to check my Gmail box usind Chrome, where I had already installed Malwarbytes, Cloudphish and AdRemover.

And that's when I saw the WARNINGS. Now I am afraid to get to my emails using Outlook or Firefox.

I have Malwarebytes Premium and MBPrivacy using a VPN connection.

My questions are :

Am I protected against phishing with MB?

Does Mozilla Firefox have a built-in anti-phishing protection?

Do I need to download an app or program to check my computer because MB did not seem to detect anything?

Can you please help me to figure this out?

Thank you,

Jojo

 

 

 

Edited by AdvancedSetup
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  • Root Admin

Hello @Jocelyne and :welcome:

Let me have you run the following and we'll get you cleaned up.

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.

 

Spoiler
 
 
 
 

 

Spoiler

 

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

image.png

image.png

image.png

 

 



STEP 01

  • If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Double-click to run the program
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, if items are found please click Quarantine.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
  • Please attach the Additions.txt log to your reply as well.
  • On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

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  • 4 weeks later...
  • 1 month later...

Hello @Jocelyne  Do you need help still ?  How is the situation on this pc ?

Have you done scans with Malwarebytes for Windows ?  and with Malwarebytes' Adwcleaner ?

Please let me know if you need assistance.

By the way, Malwarebytes for Windows does not monitor email accounts nor scan email messages.

Cheers.

Edited by Maurice Naggar
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Due to the lack of feedback, this topic is closed to prevent others from posting here.

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This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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