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I have a couple problems on a kinda new computer.

Hector123
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Hector123

Hector123

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Hello I have a couple problems with my computer this time. I do not know if its a bug or not but when I turn on my computer a little application pops up In the top left and all my startup apps are off Ill put in a picture of what it looks like and also when Im on my pc it shows that my wifi bars are low and when I do a wifi speed test they boost up to 4 bars I dont know if thats a coincidence but it just keeps happening and malwarebytes I have it set to automatic update but it doesnt work I always have to update it manually and when I got to settings update and security and then windows security and then virus and threat protection it doent show nothing it just loads for the longest so im not sure if its malware or not and ive been seeing errors in my computer to on event viewer they just appeard out of nowhere and also when im just using my computer sometimes all my apps and icons disapear and my taskbar goes clear and then it goes back to normal. its pretty weird because my computer is kinda new got it for my birthday and im already having problems its no fun and also xbox game bar just doesnt work sometimes.

 

 

 

 

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AdvancedSetup

AdvancedSetup

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Hello @Hector123

Let us get some logs to see what's going on

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

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AdvancedSetup

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Okay, the logs show the computer is experiencing some issues. Let's have you temporarily uninstall Malwarebytes and then see if we can do some clean up and see if that helps correct these issues.

 

Can you please do the following?

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click the CLEAN button and follow the onscreen instructions but DO NOT reinstall Malwarebytes. Decline to reinstall for now.
  • NOTE: Please have patience as it can take a while to remove. The computer will restart to complete

After the restart please do the following

  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

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AdvancedSetup

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Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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Hector123

Hector123

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It used to look like the top photo now it looks like the bottom one and I opened task manager like you told me and my cpu is at 52 and goes down fast when I close it and open it again it does the same thing and I can’t find the app using the cpu because of how fat it goes down.E9BA8DEA-54EE-4C77-B5A6-B339659B38FB.jpeg.3dc9fe48e464431773f099bebfb0c977.jpeg3BC645CF-3917-4631-8815-EBF70EE044D5.jpeg.81f62ea3adba1cbfeaebf61f8a9dd8f4.jpeg

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AdvancedSetup

AdvancedSetup

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The initial high CPU usage is normal in most cases. You can see a post about that below

As for the view of Windows Settings yes I believe that updated the other day from Microsoft.

 

Click on Start and type in  "Check for updates" and then let Windows check for and install any updates

 

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The log looks okay, but let's go ahead and run another scan to make sure.

 

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system.

The download links & the how-to-run-the tool are at this link at Microsoft

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

Please let me know the results of this scan.

The log is named MSERT.log 

the log will be at  %SYSTEMROOT%\debug\msert.log   which in most cases is

C:\Windows\debug\msert.log

Please attach that log with your next reply.

 

 

Then let me have you run this scan as well

 

SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire about the current-security-update status of some applications.

  • Download SecurityCheck by glax24 from here  https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
  • and save the tool on the desktop.
  • If Windows's  SmartScreen block that with a message-window, then
  • Click on the MORE INFO spot and over-ride that and allow it to proceed.
  • This tool is safe.   Smartscreen is overly sensitive.
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"   and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

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