b2c3 Posted June 3, 2021 ID:1461233 Share Posted June 3, 2021 Morning. Yesterday I used the Ubiquiti UniFi Controller to configure my Ubiquiti USG device. The UniFi Controller application is a Java application. Everything worked correctly and I was able to configure the device. This morning when I wanted to view the logs of the USG, I got this message and now the UniFi Controller does not start. I'm running Windows 10 Pro version 21H1 OS build 19043.1023 What do I have to do to fix this error? Link to post Share on other sites More sharing options...
kevinf80 Posted June 3, 2021 ID:1461243 Share Posted June 3, 2021 Hello b2c3 and welcome to Malwarebytes, Lets grab some logs and see whats going on, continue with the following: If you do not have Malwarebytes installed do the following: Download Malwarebytes version 4 from the following link:https://www.malwarebytes.com/mwb-download/thankyou/ Double click on the installer and follow the prompts. When the install completes or Malwarebytes is already installed do the following: Open Malwarebytes, select > small cog wheel top right hand corner, that will open "settings" from there select "Security" tab. Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Close out the settings window, this will take you back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes quarantine any found entries... To get the log from Malwarebytes do the following: Open Malwarebytes Click on the Detection History tab > from main interface. Then click on "History" that will open to a historical list Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options:Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your replyText file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply Please use "Text file (*.txt), then name the file and save to a place of choice, recommend "Desktop" then attach to reply Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror Right-click on AdwCleaner.exe and select http://i.imgur.com/Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.htmlNote: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status... If English is not your primary language Right click on FRST/FRST64 and rename FRSTEnglish/FRST64English Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Let me see those logs in your reply... Thank you, Kevin.... Link to post Share on other sites More sharing options...
b2c3 Posted June 3, 2021 Author ID:1461254 Share Posted June 3, 2021 Kevin Files as requested Addition.txt AdwCleaner[C00].txt AdwCleaner[S00].txt FRST.txt MB scan 03062021 at 1321.txt Link to post Share on other sites More sharing options...
kevinf80 Posted June 3, 2021 ID:1461289 Share Posted June 3, 2021 Hiya b2c3, Do not see a great deal wrong with your logs, did Ubiquiti USG device work normally before doing whatever you did with Ubiquiti UniFi Controller.. You mention it being Java based, Malwarebytes has default settings that will have an effect on Java based apps. I would expect that is what is happening with your system, any thoughts on that? Thank you, Kevin... Link to post Share on other sites More sharing options...
Solution b2c3 Posted June 4, 2021 Author Solution ID:1461465 Share Posted June 4, 2021 Kevin Yes, everything with the USG device worked correctly as I was able to configure the device using the Controller software. I think that I fixed the problem last night. I used the CCleaner app to get rid of all the temporary files and also to clean the registry (I know that I walked the tightrope with that one). CCleaner also reported that updates were available for three of my apps. I replaced one, updated one and, I'm waiting for VideoLAN to fix their installation routine so that I can update their video player. I tested the UniFi Controller software this morning and it started without any errors. Thank you for your help and suggestions. I think that we can now mark this topic as closed. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 4, 2021 Root Admin ID:1461483 Share Posted June 4, 2021 Just FYI Is CCleaner Safe? Not Quite. And We Show You How to Replace Ithttps://www.makeuseof.com/tag/stop-using-ccleaner-windows/ Link to post Share on other sites More sharing options...
kevinf80 Posted June 4, 2021 ID:1461485 Share Posted June 4, 2021 Hiya b2cs, Thanks for the update, good to hear your system is back to normal for you. Continue to finish up: Right click on FRST here: C:\Users\bcull\Downloads\MalwareBytes\FRST.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator" If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST to uninstall That action will remove FRST and all created files and folders... Next, Remove all System Restore Points: https://www.tenforums.com/tutorials/33593-delete-system-restore-points-windows-10-a.html#option2 Create clean fresh Restore Point: http://www.thewindowsclub.com/create-system-restore-point Run Windows Disk Clean Up Utility - https://neosmart.net/wiki/disk-cleanup/ Condsider the following: Disable Remote Desktop: https://www.tenforums.com/tutorials/92433-enable-disable-remote-desktop-connections-windows-10-pc.html Disable Windows Telemetry: https://helpdeskgeek.com/windows-10/how-to-disable-windows-10-telemetry/ Malwarebytes Browser Guard (Free) for Firefox: https://addons.mozilla.org/en-GB/firefox/addon/malwarebytes/ Malwarebytes Browser Guard (Free) for Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Will also work for Opera and Edge.. PatchMyPC, keep all your software upto date - https://patchmypc.com/home-updater#download From there you should be good to go... Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful....Answers to Common Security Questions and best PracticesDo I need a Registry Cleaner? Take care and surf safe Kevin... Link to post Share on other sites More sharing options...
kevinf80 Posted June 4, 2021 ID:1461571 Share Posted June 4, 2021 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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