Lifetime license key blacklisted & cannot be registered online or on a PC

[DanPC]

Hi.

I sent a support e-mail back on May 21st to get a lifetime license key reactivated or replaced but haven't heard anything back since.

Can you help here instead?  When I tried to install onto a new computer after the program disappeared from the original machine, it refused to activate as a "blacklisted" license.  Attempting to register it on your web site produces the message: "This license key cannot be registered at this time, please contact our support."

Please let me know how we can get this restored for use again.

Thank you,

Dan

 

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

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If you are having licensing issues, please do the following: 

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For any of these issues:

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If you need help looking up your license details, please head here: Find my premium license key

 

 

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-The Malwarebytes Forum Team

[exile360]

Greetings,

I'm sorry you're having trouble with your license and for the delay in receiving a response.  Please be sure to check your spam/junk folder just in case they've already sent a response which might have been intercepted by your email client's spam/junk filter.

Additionally, please post your ticket number here and we can check on the current status of your request and ensure that you get a timely response.

Thanks

[DanPC]

Just now, exile360 said:

Greetings,

I'm sorry you're having trouble with your license and for the delay in receiving a response.  Please be sure to check your spam/junk folder just in case they've already sent a response which might have been intercepted by your email client's spam/junk filter.

Additionally, please post your ticket number here and we can check on the current status of your request and ensure that you get a timely response.

Thanks

Hi.

I can't find the ticket number now.  Would it be possible to send you the key info that I originally sent on the 21st?

Thanks,

Dan

[exile360]

Yes, you can send it to me via the personal messenger system here on the forums (please don't post it here in public as I wouldn't want your key to get stolen).

Also, is the email you're using for your account here on the forums the same one you used when you originally purchased your license key?  If not, please also send me the email address associated with your original purchase in the personal message (again, please don't post it here publicly as I don't want you getting spam/junk from posting your email address in public).

Thanks

[DanPC]

2 minutes ago, exile360 said:

Yes, you can send it to me via the personal messenger system here on the forums (please don't post it here in public as I wouldn't want your key to get stolen).

Also, is the email you're using for your account here on the forums the same one you used when you originally purchased your license key?  If not, please also send me the email address associated with your original purchase in the personal message (again, please don't post it here publicly as I don't want you getting spam/junk from posting your email address in public).

Thanks

Okay, PM with key info sent!

Thanks,

Dan