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Malwarebytes keeps detecting the same malware during scans

Percival
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MKDB

MKDB

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Hello @Percival and :welcome:

 

My name is MKDB and I will assist you.

  • Please follow the following steps and post back the logs as an attachment when ready. Thank you very much for your cooperation.
  • Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
  • Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
  • As English is not my native language, slang or idoms may be hard for me to understand.

 

 

Step 1

  • If you already have Malwarebytes installed, then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet, please download it from here and install it.
  • Once the MBAM dashboard opens, click on Settings (gear icon).
  • Click on Security tab and make sure that all four Scan options are enabled.
  • Close Settings and click on the Scan button on the dashboard.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT button and save the file as a Text file to your desktop.
  • If there were detections then once the quarantine has completed click on the View report button, then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run, then please skip to the next step and let me know in your next reply that the scanner would not run.

 

 

 

Step 2

Please download AdwCleaner and save it to your desktop.

  • Double-click to run it.
  • Accept the End User License Agreement.
  • Click Scan Now.
  • When finished, if items are found please click Next / Quarantine.
  • Maybe your PC will be rebooted, AdwCleaner will be opened automatically.
  • Click View Log File.
  • AdwCleaner will open one log (AdwCleaner[Cxx].txt).
  • Please attach or copy its content to your next reply.

 

 

 

Step 3

Please download the suitable version of Farbar Recovery Scan Tool (FRST) and save it to your desktop: 32bit | 64bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Check the box in front of Shortcut.txt.
  • Press the Scan button.
  • FRST will create three logs (FRST.txt + Addition.txt + Shortcut.txt) in the same directory the tool is run.
  • Please attach these logfiles to your next reply.

 

 

 

 

Edited by MKDB
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Percival

Percival

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# -------------------------------
# Malwarebytes AdwCleaner 8.2.0.0
# -------------------------------
# Build:    03-22-2021
# Database: 2021-05-17.1 (Cloud)
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start:    06-02-2021
# Duration: 00:00:01
# OS:       Windows 10 Home Single Language
# Cleaned:  14
# Awaiting reboot:1
# Failed:   0


***** [ Services ] *****

No malicious services cleaned.

***** [ Folders ] *****

Deleted       C:\ProgramData\Tencent
Deleted       C:\Users\lawre\AppData\Local\Tencent
Deleted       C:\Users\lawre\AppData\Roaming\Tencent
Deleted       C:\Windows\SysWOW64\config\systemprofile\AppData\Roaming\Tencent
Deleted       C:\Windows\rss

***** [ Files ] *****

Needs Reboot  C:\Windows\System32\drivers\asrdmon.sys

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

Deleted       HKLM\Software\Classes\AppID\{A245B088-41FA-478E-8DEA-86177F1394BB}
Deleted       HKLM\Software\Classes\Installer\Features\A38C15B2D5649AE4C9CDE19DE50DA96C
Deleted       HKLM\Software\Classes\Installer\Products\A38C15B2D5649AE4C9CDE19DE50DA96C
Deleted       HKLM\Software\Classes\Interface\{23387882-DEAA-4971-2222-5D5046F2B3BB}
Deleted       HKLM\Software\Classes\Interface\{2532D782-C4FC-4ED8-2222-D654E27AF7F8}
Deleted       HKLM\Software\Classes\Interface\{2F343382-EFC2-49C9-2222-FC0C403B0EBB}
Deleted       HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A38C15B2D5649AE4C9CDE19DE50DA96C

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries cleaned.

***** [ Chromium URLs ] *****

No malicious Chromium URLs cleaned.

***** [ Firefox (and derivatives) ] *****

Deleted       Amazon Assistant - abb-acer@amazon.com

***** [ Firefox URLs ] *****

No malicious Firefox URLs cleaned.

***** [ Hosts File Entries ] *****

No malicious hosts file entries cleaned.

***** [ Preinstalled Software ] *****

No Preinstalled Software cleaned.


*************************

[+] Delete Tracing Keys
[+] Reset Winsock

*************************

***** Reboot Required to Complete *****


***** [ Files ] *****

Cleaning failed   C:\Windows\System32\drivers\asrdmon.sys

*************************

AdwCleaner[S00].txt - [6052 octets] - [02/06/2021 19:32:59]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ##########
 

Malware Report Log.txt Addition.txt FRST.txt Shortcut.txt

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MKDB

MKDB

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Thank you very much for posting those logfiles. 🙂

I've analysed your system. There is malware that needs to be cleaned.

 

 

 

Step 1

Please uninstall SMADAV first during the removal. It may interfere with our tools.

  • Go to Start > Settings > Apps.
  • Uninstall the following software:
    • SMADAV
  • Let the system reboot at the end.
  • If you are not able to uninstall a software component, please let me know.

 

 

 

Step 2

  • Please download the attached fixlist.txt file and save it to the desktop or location where you ran FRST from.

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

  • Close all open programs and save your work.
  • Run FRST again.
  • Press the Fix button only once and wait. Please be patient.
  • If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
  • FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
  • Please attach this logfile to your next reply.

 

 

 

Step 3

  • Run FRST again.
  • Do not change any settings.
  • Press the Scan button.
  • FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run.
  • Please attach these logfiles to your next reply.

 

 

 

fixlist.txt

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MKDB

MKDB

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Did you finish Step 1? Have you removed SMADAV and rebooted your PC?

According to the logfiles you've attached, it seems that Step 2 did not work correctly. Can you run the FRST-fix again and post the file Fixlog.txt, please?

Thank you!

Edited by MKDB
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MKDB

MKDB

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Well done!

Please reboot your system and run another scan with FRST (Step 1) to get new logfiles.

 

I'll be back in the evening.

 

Step 1

  • Run FRST again.
  • Do not change any settings.
  • Press the Scan button.
  • FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run.
  • Please attach these logfiles to your next reply.

 

 

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MKDB

MKDB

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Posted (edited)

Ok. We are going to remove some orphans from SMADAV and check Windows system files, so the next FRST-fix (Step 1) will take some time (probably > 10 min). Please be patient.

FRST will create a .zip file like < Date_Time.zip >, for example 20.02.2021_11.33.52.zip, on your desktop. Please attach that .zip file as well with your next reply.

 

 

Step 1

  • Please download the attached fixlist.txt file and save it to the desktop or location where you ran FRST from.

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

  • Close all open programs and save your work.
  • Run FRST again.
  • Press the Fix button only once and wait. Please be patient.
  • If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
  • FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
  • Please attach this logfile to your next reply.

 

 

 

Step 2

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system.

  • The download links & the how-to-run-the tool are at this link at Microsoft.
  • Please let me know the results of this scan.
  • The log is named MSERT.log
  • The log will be at%SYSTEMROOT%\debug\msert.log which in most cases is

C:\Windows\debug\msert.log

  • Please attach that log with your next reply.

 

 

 

 

fixlist.txt

Edited by MKDB
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MKDB

MKDB

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Thanks for those logfiles.

 

 

Step 1

  • Right-Click on FRST and choose Rename.
  • Rename FRST into Uninstall.
  • Run Uninstall.
  • FRST and it’s files/folders will be deleted.
  • If the tool needs a restart, please make sure you let the system restart normally.

 

 

 

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection.

Thank you.

 

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  • 4 weeks later...
  • Root Admin
AdvancedSetup

AdvancedSetup

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  • Root Admin
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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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