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Malwarebytes crashing my laptop on start up


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I started my laptop and it was responding extremely slowly for about 10 minutes.  The task manager indicated 508 MB of memory being used by malwarebytes.  It was not in the process of scanning.  Was it downloading a new version? I have no idea. I recall a few years ago when there was a runaway issue.  I don't know if that's what was happening today, but I needed quick access to the computer and I wasn't getting it.  So, I uninstalled Malwarebytes and immediately resolved the problem.  Can anyone enlighten me on the issue? Is this a known problem? Any advice going forward?  thanks

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
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  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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1 hour ago, jeebus said:

I started my laptop and it was responding extremely slowly for about 10 minutes. 

 

1 hour ago, jeebus said:

It was not in the process of scanning. 

If you are using the default scheduled scan settings, it could have been. The default setting is 2 am and if the computer is not on it will do the scan at the next start up.

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

Edited by Porthos
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8 hours ago, Porthos said:

 

If you are using the default scheduled scan settings, it could have been. The default setting is 2 am and if the computer is not on it will do the scan at the next start up.

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

Thanks.  I posted my issue (above) this morning, and have not been back on any of my computers until now (10 hours later).  But this time I'm on my Desktop computer (the problem earlier was on the laptop) and once the desktop computer was started up, a pop up window appeared saying "Malwarebytes Premium. Update Available. A new and improved version of Malwarebytes is now available. Your computer might restart during this update." And then I was given the option to install or close. So, I'm going to assume the update is the cause of my laptop grinding to a halt. This morning when I turned on the laptop, 508 MBs of memory was immediately being used by Malwarebytes, with no update notification. By comparison, this evening when I started up the desktop, only 10 MBs of memory was being used by Malwarebytes, and I got notification of the available update.  Two computers, two different results.

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Only now (elsewhere on the forum) am I seeing a new version of Malwarebytes was made available in May.  I didn't see that this morning. I can be oblivious!  Oof.  But regardless, it ground my laptop to a halt with no warning of what was happening. All I saw was a lot of memory being chewed up by Malwarebytes.  So my knee-jerk reaction was to uninstall.

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