My Email associated with my lifetime membership disappeared.

[500m1n]

Hi All,

My account seems to have disappeared or hijacked.  The last pw reset I did was back early last year and have email proof of that. However I noticed that my account ended up in a trial account and for some odd reason I couldn't log in. 
I went to reset my password and it stated that there was no account associated with my email. Which puzzled me even more.. So I found my lifetime membership card (That has the ID and KEY) and entered it in on my computer to see if I can login and to my surprise.. its associated with someone's computer!
This all started to become more and more odd.. I checked to see if I can create a new account under that same email and what do you know. You can create a new account using that same email I associated my lifetime membership card with. 
It seems that whoever hijacked it, Deactivated my key, DELETED my account, and its gone..

I been going back and forth with support stating that my account has be hijacked or deleted but they keep saying I dont have any active subscriptions.
At this point I'm furious because I cant get ahold of someone that can take a look at this deeper and the fact that my account is deleted and that someone stole my ID and KEY. I have proof of purchase as well as the physical card that has the ID and KEY and support is next to nothing in helping me.
Any help?

Thanks

[Malwarebytes]

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[Porthos]

7 minutes ago, 500m1n said:

I cant get ahold of someone that can take a look at this deeper and the fact that my account is deleted and that someone stole my ID and KEY. I have proof of purchase as well as the physical card that has the ID and KEY and support is next to nothing in helping me.
Any help?

The support desk is the only ones that have the access to correct this. Have you already provided support you proof of purchase?

[500m1n]

5 minutes ago, Porthos said:

The support desk is the only ones that have the access to correct this. Have you already provided support you proof of purchase?

HI Porthos,

Yes, I have provided proof of purchase and the actual card with the ID and KEY. Yet they kept misreading everything and kept saying they dont see any active subscription and that I would have to talk to newegg about it. 
It's been about 6-7+ years since that purchase...

[Porthos]

29 minutes ago, 500m1n said:

Yet they kept misreading everything and kept saying they dont see any active subscription and that I would have to talk to newegg about it. 
It's been about 6-7+ years since that purchase...

Was it a boxed product purchase? If it was just a key purchase, then there might be an issue there. I have seen some 3rd party sellers sell unauthorized keys on sites like newegg and others.

I feel your frustration. I suggest you keep on support and appeal their findings.

[500m1n]

Just now, Porthos said:

Was it a boxed product purchase? If it was just a key purchase, then there might be an issue there. I have seen some 3rd party sellers sell unauthorized keys on sites like newegg and others.

I feel your frustration. I suggest you keep on support and appeal their findings.

Yes, It was before Newegg migrated to there new owners (Before third party vendors). So everything was in fact genuine. 
I will keep trying. This whole situation is just abysmal. How does my account get straight deleted with no notice and how is my key still activate?!

 

[Porthos]

Have you done the following?

 https://support.malwarebytes.com/hc/en-us/articles/360038516954-Add-a-license-key-to-My-Account

[500m1n]

17 minutes ago, Porthos said:

Have you done the following?

 https://support.malwarebytes.com/hc/en-us/articles/360038516954-Add-a-license-key-to-My-Account

 

Hi Again Porthos, 

Entering only the license states the following.. I have also tried creating a new account and tried entering it and its still assigned to someone's account.
Someone is unfortunately using my key. 

 

[Porthos]

4 minutes ago, 500m1n said:

Someone is unfortunately using my key. 

Some of those lifetime keys were "oversold". They are single device keys and in some cases keys were sold to more than one person.

It was so bad this topic was created.

 

[500m1n]

2 minutes ago, Porthos said:

Some of those lifetime keys were "oversold". They are single device keys and in some cases keys were sold to more than one person.

It was so bad this topic was created.

 

Correct, I saw this as well but this didn't effect me as I registered it specifically to an email after another support case. Where they told me to register it to an email. However that email is no longer active. Poof Gone. 

[Porthos]

Like I said stick with support. Most of the staff are off today for the holiday and will have some catching up to do ticket response will be delayed.