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Admin Privilege's Gone


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Thanks for the report. I do notice that the Windows login-account you are using does have Admin rights.

For what follows, it helps to have Windows in normal mode.

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The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

Select "FULL " from the Scan Options.

Let me know the result of this.

The log is named MSERT.log  

the log will be at  

C:\Windows\debug\msert.log

Please attach that log with your reply.

Patience & persistence is called for.  We will do more later.

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  • 2 weeks later...

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Tips to help protect from infection

Thanks

 

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