No internet connection after updating Malwarebytes Anti-Malware free

[Sintoxic]

Today, after the software kept prompting me with a pop-up I updated my Malwarebytes Anti-Malware (free) and directly after installation I lost the internet connection of my PC which currently is a huge problem. Also, for some reason it is the "premium trial" again so maybe the real-time internet protection thing is at fault?

What I tried so far:

• Uninstalling Malwarebytes Anti-Malware and Reinstalling (with reboots in between!)
• Deleting my WiFi connection and setting it up fresh (I still can connect to my router, but I can´t access the internet anymore)
• Uninstalling my WiFi card and reinstalling (I have internet with a temporary wifi stick, so maybe the update broke something in the drivers from my wifi card?)
• I disabled and re-enabled the real time internet protection feature in Malwarebytes Anti-Malware (with reboots in between)

Nothing seems to be working though.

I like the software, but it is unacceptable that it kills my internet, especially when I need the connection for work.

 

I hope somebody can help me.

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

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This feature is designed for the following reasons:

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[exile360]

Greetings,

I'm sorry you're having trouble, but whatever is going on we'll do our best to help.

The first thing I would recommend would be to disable the trial so that the software reverts to free mode, that way we can at least try to fix the issue if that is the cause.  To do so, open Malwarebytes and access settings by clicking the small gear icon in the upper right.

Next, click the Account tab and then click Deactivate beneath where it says License key as described in this support article.

Once that is done, restart the system and see if your internet is now working or not.

If your internet is still failing to function, please post diagnostic logs and we'll take a look to try and find what the issue might be:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

Please let us know how it goes and post the requested ZIP file from the Support Tool if it's still not working.

Thanks