Automatically download and install updates

[Rekees]

Malwarebytes Premium 4.4.0 Windows -

Settings -> General -> Application updates on

Updates do not automatically download and install.  Has to be done manually multiple times per day on 3 PCs.  :-(

 

[Malwarebytes]

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[Porthos]

1 hour ago, Rekees said:

Updates do not automatically download and install.  Has to be done manually multiple times per day on 3 PCs.

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

[exile360]

Greetings,

The setting mentioned controls application updates/program updates, not database/signature protection updates.  The setting that controls automatic threat signature updates is located under the Security tab in settings in Malwarebytes under the Update Threat Intelligence section at the top.

The first setting listed, Automatically check for threat intelligence updates controls whether or not Malwarebytes Premium will automatically check for database updates and the two drop-down menus that follow it control how frequently it checks for updates when Malwarebytes Premium is running resident in the background (by default it is configured to check once every hour).

If that setting is already enabled, please follow Porthos' instructions above and post back the ZIP file from the Support Tool for further assistance.

Thanks

[Rekees]

The Automambst-grab-results.ziptically check for threat intelligence updates setting is already enabled.  The ZIP file from the Support Tool is posted.

[Porthos]

16 hours ago, Rekees said:

Has to be done manually multiple times per day on 3 PCs.

Are you coming to this conclusion because every time you manually check for updates there is one?

Malwarebytes puts out many updates daily and you might be just checking before the auto updater checks (you are set for hourly) on its own?

[Rekees]

Yes, Porthos that's true.  As a new Malwarebytes user I did not know that the word "update" has multiple meanings and that there are 3 settings General, Security, and About that automatically control the update function(s).  I have been checking for updates by right-clicking the Malwarebytes icon in the taskbar then clicking "Check for Updates".  I incorrectly assumed the taskbar method was controlling ALL updates.  Anyway this thread can now be closed since updates are apparently being performed quickly in the background to preclude the possibility of a malware attack.  Thank you and exile360 for your help. 👍