RTP detections keep coming to my pc after ransomware infection.

[Royent]

Hello,yesterday I managd to infect my pc with ransomware, all my files are encrypted now but I've run Malwarebytes and a few other programs and managed to delete the infection. Now, a day after, I found out that my facebook account had given admin rights to another account that I could not remove from the main account. I managed to remove him from another account and after a few seconds my facebook page changed language to some Asian dialect and I started the process to change my password and all that stuff. By the time I was done, he had admin rights again. During this struggle to find out what was actually going on, Malwarebytes notified me of 2 inbound blocked connections ( attached picture ). I have no idea how the person got into my FB account without any notifications because I also had 2FA activated on it and all the notifications turned on.

What does this mean and what do you recommend I would do ? 

[AdvancedSetup]

Hello @Royent

We'll see what we can do but if they've gained full control of your remote accounts it can be difficult and time consuming to get them back.

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.
 

Spoiler

 

 

 

 

 

Spoiler

 

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

 

 

STEP 01

• If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
• If you don't have Malwarebytes installed yet please download it from here and install it.
• Once installed then open Malwarebytes and select Scan and let it run.
• Once the scan is completed make sure you have it quarantine any detections it finds.
• If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Double-click to run the program
• Accept the End User License Agreement.
• Wait until the database is updated.
• Click Scan Now.
• When finished, if items are found please click Quarantine.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
• Please attach the Additions.txt log to your reply as well.
• On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

[Royent]

Hello and thank you for your valuable time.

Here are the attached logs in order: 

 

Malwarebytes scan results.txt AdwCleaner[C00].txt FRST.txt Addition.txt

[Royent]

Should I be worried by that registry Restriction for Windows defender ? another program has found DisableAntiSpyware in the Windows Defender registry folder. Is this made by Malwarebytes in order to disable Win. Defender ? Also I've noticed some ATTENTION marks on FRST log regarding some svchost.exe files 

[AdvancedSetup]

If you really want to ensure the computer is clean and safe then I'd recommend you save what data you can onto an external drive. Then reinstall Windows to include removing all partitions.

I can assist you in general cleaning but once a system has had a bad infection it's difficult to trust it's really safe.

It's past midnight here so I'll follow up with you tomorrow.

 

Programs like this greatly increase the risk of getting infected. Highly recommend you stay away from P2P software.

µTorrent (HKU\S-1-5-21-4077437977-89231909-520025199-1001\...\uTorrent) (Version: 3.5.5.46010 - BitTorrent Inc.)

 

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Flash Player cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[Royent]

Thank you very much, I have attached the fixlog.txt so you can have a look over it tomorrow.

Fixlog.txt

[AdvancedSetup]

Most of the fix ran fine. It was not able to enable System Protection and create a Restore Point though.

Again, up to you what you'd like to do. We can run some other antivirus scans if you like to see if they can find any current issues or not.

Let me know what you'd like to do

 

[Royent]

oh wow, our timezone must be 180 degrees difference. 

I searched on other websites for possible stuff I would need to do and one recommended installing HitmanPro and it keeps finding something in system32, says delete on reboot and after reboot it's still there and it still finds it as a malicious file. Attached Log of HitmanPro scan. 

I would prefer not formatting my drive since I don't have another drive to store my encrypted files on.. but if you say it's hard to know this one is safe I don't know what to do.

 

HitmanPro_20210528_0934.log

[AdvancedSetup]

Okay, we'll try to do a bit more clean up and see where we are. The Hitman Pro log did not find anything from the one you posted

 Threats . . . . . . . : 0
   Traces  . . . . . . . : 570

 

Please run the following for me. These are three different antivirus scanners. Let's see if any of them find any issues or not.

 

STEP 1

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system.

The download links & the how-to-run-the tool are at this link at Microsoft

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

Please let me know the results of this scan.

The log is named MSERT.log 

the log will be at  %SYSTEMROOT%\debug\msert.log   which in most cases is

C:\Windows\debug\msert.log

Please attach that log with your next reply.

 

STEP 2

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

• It will start a download of "esetonlinescanner.exe"
• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get it started. 
• When presented with the initial ESET options, click on "Computer Scan".
• Next, when prompted by Windows, allow it to start by clicking Yes 
• When prompted for scan type, Click on Full scan 
• Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
• Have patience.  The entire process may take an hour or more. There is an initial update download.
• There is a progress window display.
• You should ignore all prompts to get the ESET antivirus software program.   ( e.g. their standard program).   You do not need to buy or get or install anything else.
• When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
• Click The blue “Save scan log” to save the log.
• If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at the bottom).
• Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

STEP 3

Please download and run the following Kaspersky antivirus scanner to remove any found threats

Kaspersky Virus Removal Tool

Let me know if it finds anything or not

 

STEP 4

Create an Autoruns Log:

• Please download Sysinternals Autoruns from here.
• Save Autoruns.exe to your desktop and double-click it to run it.
• Once it starts, please press the Esc key on your keyboard.
• Now that scanning is stopped, click on the Options button at the top of the program and select Verify Code Signatures and Check VirusTotal.com and Submit Unknown Images
• Once that's done press the F5 key on your keyboard, this will start the scan again, this time let it finish.
• When it's finished, please click on the File button at the top of the program and select Save and save the Autoruns.arn file to your desktop and close Autoruns.
• Right-click on the Autoruns.arn file on your desktop and hover your mouse over Send To and select Compressed (zipped) Folder
• Attach the Autoruns.zip folder you just created to your next reply

 

 

Thanks

 

[Royent]

Hello, here are the logs: 

 

 

autoruns.zip msert.log Kspy Scan.zip

[Royent]

After seeing what Kaspersky found, some Password related trojan now I have a question. If I changed my passwords while having that infection in my PC are my passwords safe, or should I change them again ? Thank you for  your time. 

[Royent]

Also this Hitmanpro log should be good ? 

HitmanPro_20210530_2212.log

[AdvancedSetup]

Do not change any password from this computer.

Please use a known, clean, safe computer to change ALL passwords. One must assume that at this point someone has access to every password, credit card, financial, medical, etc type private data.

https://encyclopedia.kaspersky.com/knowledge/trojan-psw/

 

Again, I would HIGHLY suggest you look at buying, or borrowing an external hard drive and backup your data. Then FDISK (remove all partitions) and reinstall Windows from USB thumb drive media.

 

Please do the following

 

Please download the following scanner from Kaspersky and save it to your computer: TDSSkiller

Then watch the following video on how to use the tool and make sure to temporarily disable your security applications before running TDSSkiller.

PC Winvids - How to run Kaspersky TDSSKiller

If any infection is found please make sure to choose SKIP and post back the log in case of a False Positive detection.

Once the tool has completed scanning make sure to re-enable your other security applications.

Thank you

 

 

 

[AdvancedSetup]

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Tips to help protect from infection

Thanks