Moving endpoints to groups in Nebula suddenly moved back to old groups

[BobSoul]

Hello 

 

I  have been moving endpoints into different groups etc which was working fine ... The about an hour ago some moved all back to default group and now dont seem to be moving to other groups - I have tried on 3 different pc's. Is there something on the nebula side acting weird?

 

 

[BobSoul]

It appears that the entire cloud nebula interface isnt updating correctly since around 1pm eastern -- even tasks I created and know executed show as pending. I am assuming something is going on server side ... Even scheduled tasks and scans aren't updating results in scan history but show in events etc- its as if the system is not updating but still executing the task and schedules

[Porthos]

Being a Nebula user you have priority support.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

[BobSoul]

I summitted a request was hoping maybe someone knew if it was a " oh we know are are working on this " Type issue.. It appears to be on the nebula side since it doesnt matter what machine or network I connect from and well not much is under my control on the user side of the portal :)

 

[Porthos]

I understand, But the business support staff does not spend much time here.

And most Nebula users that might be having the same issue like you only come here when there are issues.

Hopefully you get a response before the weekend as it is going to be a 3 day weekend for support.  (Memorial Day)

[BobSoul]

Yeah that was my thought exactly - The endpoints are working etc its just slow for the updates to come back  -- and of course the main irritation is the groups reverting back after I moved and seperating them.... at least only one days moved back even though when you look at groups it says the count is correct so its probably a reporting issue or log server delay