Emanuele Posted May 26, 2021 ID:1459554 Share Posted May 26, 2021 Hey all, My computer today with Malwarebytes installed, I received a potential threat and decided to quarantine. Any ideas on where this would come from and what i can do? -Thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 26, 2021 Root Admin ID:1459555 Share Posted May 26, 2021 Hello @Emanuele Let us get the full logs to review To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
Emanuele Posted May 26, 2021 Author ID:1459585 Share Posted May 26, 2021 mbst-grab-results.zip Link to post Share on other sites More sharing options...
Emanuele Posted May 26, 2021 Author ID:1459590 Share Posted May 26, 2021 Thanks for support!! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 26, 2021 Root Admin ID:1459672 Share Posted May 26, 2021 There is a cracked version of Malwarebytes on this system. Please uninstall that version and any files associated with it. Then run the clean-up process below and post back new logs. Can you please do the following? Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes NOTE: Please have patience as it can take a while to remove and reinstall. The computer will restart to complete After the restart please do the following Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 28, 2021 Root Admin ID:1465920 Share Posted June 28, 2021 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks Link to post Share on other sites More sharing options...
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