Always reboot after I install 2019-09 Security Monthly Quality Rollup

[deniarH]

Hello, from my previous thread I had trouble with installing Malwarebytes and Windows Update. AdvancedSetup helped me getting malwarebytes and Windows Update up and running, but every time I installed Security Monthly Quality Rollup it always ask for reboot after I restart it and got this error message

[AdvancedSetup]

Hello @deniarH

Please read the following and try to post back here the requested information for them to help you.

 

[deniarH]

Spoiler

· OS - Windows 7
· x64
· What was original installed OS on system? Windows 7
· I'm not really sure but maybe an OEM version
· Age of system (hardware) 3 years
· Age of OS installation - have you re-installed the OS? No, never re-installed the OS

· CPU AMD A10-5745M APU with Radeon(tm) HD Graphics 2.10 GHz
· Video Card AMD Radeon HD 8610G
· MotherBoard - BIOSTAR Group A68N-5745
· Power Supply - brand & wattage: I can't open the PC case since it was a work PC so they bolted the case

· System Manufacturer Microsoft Corporation
· Exact model number: A68N-5745

· Laptop or Desktop? Desktop

 

SysnativeFileCollectionApp.zip

[jcgriff2]

Hi. . .

Unfortunately, there are no BSOD dump files in your attached zip file for me to take a look at.

I do see an exception error code on your screen - 0xc0000098 - either you have the wrong driver installed for your internal drive or you are having boot configuration issues.

I just had a Boot Config error on my laptop and had to reinstall Windows. Then I bought a new laptop!

I also see hal.dll mentioned on the screen, which is the Hardware Abstract Layer, indicative that there is a likely hardware issue.

Run SeaTools for DOS, LONG test on your internal drive - (7) Hard Drive (HDD) Diagnostics (Sea Tools for DOS) & SSD Test | Sysnative Forums

Regards. . .

jcgriff2

 

[AdvancedSetup]

@deniarH

Please respond to @jcgriff2

Thank you

 

[deniarH]

Hello, I'm sorry I was out of town and just got back today. I'll try the SeaTools later, thank you

[deniarH]

On 5/29/2021 at 4:11 AM, jcgriff2 said:

Hi. . .

Unfortunately, there are no BSOD dump files in your attached zip file for me to take a look at.

I do see an exception error code on your screen - 0xc0000098 - either you have the wrong driver installed for your internal drive or you are having boot configuration issues.

I just had a Boot Config error on my laptop and had to reinstall Windows. Then I bought a new laptop!

I also see hal.dll mentioned on the screen, which is the Hardware Abstract Layer, indicative that there is a likely hardware issue.

Run SeaTools for DOS, LONG test on your internal drive - (7) Hard Drive (HDD) Diagnostics (Sea Tools for DOS) & SSD Test | Sysnative Forums

Regards. . .

jcgriff2

 

Hello, sorry, but I just found out this PC doesn't have CD/DVD driver. Is there a way to run the Sea Tools without one?

[AdvancedSetup]

Please scroll down and read the entire post there. They do have one you can setup with USB

https://www.sysnative.com/forums/threads/hard-drive-hdd-diagnostics-sea-tools-for-dos-ssd-test.4072/

 

https://www.sysnative.com/forums/threads/get-access-to-bios-settings-boot-menu-f-keys-hotkeys-by-system-manufacturer-oem.23010/

 

https://www.seagate.com/support/kb/how-to-use-seatools-bootable-007843en/

 

 

[AdvancedSetup]

https://www.seagate.com/support/downloads/seatools/

https://www.seagate.com/files/old-support-files/seatools/USBbootSetup-SeaToolsBootable.zip

 

 

[AdvancedSetup]

Topic is closed due to user request.