Help

[Hector123]

Hello my name is Hector and I’ve been seeing many problems with my iPhone like it overheating fast and it’s really slow and I don’t know if I somehow got a virus on my phone I didn’t know it was possible till I looked up my symptoms I’ve been having with my phone that’s when i found out so then I was looking around the web and found this malwarebytes forums and I seen you guys help mobile malware removal and also I rarely connect to other wifi besides my own.

[jtodd234]

Hi Hector123,

I am sorry to hear you are having trouble with your iPhone.

Based on your symptoms we are not aware of any specific virus or other software that would cause this behavior specifically on an iPhone.

Can you please let us know what iPhone model you have and any additional details of what you are experiencing as this will help us to understand what is happening in this instance.

By chance when your phone is getting hot do you notice your battery dying quickly as well?

You can check battery usage by going to settings> Battery, a screenshot of this usage would be great. 

Should you need it I have included instructions for taking a screenshot on your Iphone below:
https://support.apple.com/en-us/HT200289#:~:text=Press the Side button and the Home button at the,left corner of your screen.
 

[Hector123]

So I have a iPhone 7 and other things that also happen are it randomly hangs up on people and when I try to load certain apps it crashes like Instagram it takes the longest to load and my battery capacity is 87%.

 

[jtodd234]

Hi Hector123,

Thanks for the screenshot, based on the information provided the overheating looks to be associated with consumption of the apps shown mainlyTiktok which is using up 68% of the Battery capacity and can extended use of an app can cause the phone to feel warm. 

As for the capacity of the battery it is not uncommon for these to loose capacity overtime especially if you are a heavy user as each "cycle" of discharging and charging affects the overall capacity of the battery.

I personally don't see anything that would be malicious from what has been shared thus far. 

If interested Apple does offer battery changes and I have included information below for you: 

https://support.apple.com/iphone/repair/service/battery-power

Let us know if you have any other questions or concerns.