I am not able to install the new update

[Jak01]

I have tried several times to do the new update, but it does not work. Can you please help? Thanks.

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

• For use when you are on the forums and need to provide logs for assistance
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   • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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[Porthos]

50 minutes ago, Jak01 said:

I have tried several times to do the new update, but it does not work. Can you please help? Thanks.

What Windows is on the computer?

[AdvancedSetup]

Hello @Jak01

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

[Jak01]

Hello

Thank you for your quick reply. I have followed the instructions and attached are the requested files. Please let me know whats next step.

 

Addition_26-05-2021 07.21.39.txt FRST_26-05-2021 07.21.40.txt

[Jak01]

Hello, I am using Windows 7.

[AdvancedSetup]

Hello @Jak01

Please go to Control Panel, Programs, Uninstall and uninstall the following old and compromised software

CCleaner  (most experts no longer recommend the use of this program)
Java 8 Update 151
Java 8 Update 201
 

I believe you're probably running outdated security on Windows 7. We'll work on updating that next. For now please run the following to clean up some items in Windows.

 

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Flash Player cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[Jak01]

Hello, 

Appreciate your advice, but it looks to be to risky for the operating system of the PC to get damaged. I will wait for the next update of Malwarebytes.

Thanks again for your help!

 

 

[Porthos]

11 hours ago, Jak01 said:

Hello, I am using Windows 7.

You are using Malwarebytes version 4.2.1.89 but if you do not follow instructions given, you will NEVER be able to update as long as you are using Windows 7.

11 hours ago, AdvancedSetup said:

I believe you're probably running outdated security on Windows 7. We'll work on updating that next. For now please run the following to clean up some items in Windows.

Edited May 26, 2021 by Porthos

[AdvancedSetup]

Without the updated SHA-2 code signing support many programs will no longer install or update on a Windows 7 computer without it.

You can see I've written an article on updating the computer but it really is best you clean up the computer before doing large updates. Yes, you're correct, there is always the risk or possibility that one can break something on the computer or even prevent it from booting. Why keeping a computer up to date and having good backups is very important.

 

Edited May 26, 2021 by AdvancedSetup
updated information