Malwarebytes stuck on rootkit scanning and support tool stuck on updating

[Rey542]

[Porthos]

I would give the support tool another 10 minutes. If it is still stuck restart the computer and do the following.

• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

 

Thanks

 

 

[Rey542]

[Porthos]

Go ahead and restart the computer.

4 minutes ago, Porthos said:

• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

 

Thanks

 

[Rey542]

Any idea how long the "Run FRST" process takes? 

[Rey542]

1 minute ago, Rey542 said:

Any idea how long the "Run FRST" process takes? 

Seems to be stuck there as well

[Porthos]

Just now, Rey542 said:

Seems to be stuck there as well

What other security software are you using?

 

[Rey542]

1 minute ago, Porthos said:

What other security software are you using?

 

Ok its complete. None, just windows defender

 

[Rey542]

mbst-grab-results.zip

[Porthos]

First, turn off Controlled Folder Access next do a threat scan WITHOUT rootkit scanning and report your findings.

I will have further advice after you do that.

 

[Rey542]

[Porthos]

That looks good. Rootkit scanning has become unneeded except in extrema cases.

I think it choked because you had controlled folder access on. Is not on by default in Windows.

I see you are on the trial, are you planning to go premium?

[Rey542]

Before we go on I should explain why I'm attempting to run the rootkit scan. 2 days ago my PC started behaving weirdly whereby I initially lost complete control of my character in a game and every single app just began closing on its own. Now whenever I log into my main windows user account, everything that I open closes immediately after. All is well on the other user profile I created but I'm convinced theres Malware on my system

[Porthos]

Do have a reason to think you are infected?

[Porthos]

Just now, Rey542 said:

I'm convinced theres Malware on my system

if you want to be certain that the system is clean, We do offer free assistance by trained and vetted malware removal specialists.  If you wish they can analyze your system for you and guide you in removing any threats that might be present as well as help to troubleshoot the issues you're experiencing.  To work with them, simply read and follow the instructions in this topic, skipping any steps you are unable to complete, then creating a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you as soon as one is available.

[Maurice Naggar]

Remarks@Ray542 

This last scan with Malwarebytes for Windows found zero malware.

Q:  When was the last time you scanned with MS Defender ?

 

The described behaviors do not have to mean that there is a infection. It could just be that a user profile got glitched up.

Run scan w M S. Defender to get a checkup.

[Porthos]

Or controlled folder access is screwing with you as well.

[Maurice Naggar]

@Rey542. I notice that Malwarebytes MBAR tool was attempted to be run. Are you getting guided assistance at another venue ?

If so, where ?

[Maurice Naggar]

@Rey542

I m moving this Topic to the malware removal help section.

I will guide you one to one.

There seems to be two questionable sys drivers in TEMP folder + a few stray leftovers of File Explorer context she'll handlers. Those could be contributing to complications here.

 

[Maurice Naggar]

Hi Rey542.

My name is Maurice.  I will be guiding you.

First thing, as Porthos mentioned, be real sure that Windows option for Controlled Folder Access is OFF 

https://www.tenforums.com/tutorials/113380-how-enable-disable-controlled-folder-access-windows-10-a.html

 

Confirm for me whether you are getting help elsewhere .

[Rey542]

The attempted assistance was much appreciated but I'm sorted now. Thanks 

[Maurice Naggar]

other remarks - questions

Please refrain from playing any online games, or any web surfing.

Are you aware that elements of Zenana are running ?

That it has scheduled tasks ?

Is Zemana paid for ?

Or is it a leftover from the past ?

We need to reduce any old ancient in needed tasks or auto started apps.

Please answer my questions.  I am formulating a custom cleanup task.

Meantime also run this.

 The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

Please select "FULL scan" from Scan options.

Let me know the result of this.

The log is named MSERT.log  

the log will be at  

C:\Windows\debug\msert.log

Please attach that log with your reply.

[Rey542]

Msconfig did the trick. Thanks though.

[Maurice Naggar]

Alright. I wish you well.

I ll move this topic back & close it.

If you change your mind, drop me a note.