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Greetings,

 

I don't know if I'm posting in the right category,I currently have a Premium Subscription  with 2 device's and want to add and additional device on top of my 2 current device. I'm due for auto renewal in 59 days if I add and additional device will that extent all 3 device's with License key to the my next flowing renewal from 59 days now ? also I'm auto renewal so I just don't want to be charge twice if i renew my current with and  additional device to my current subscription that i have now  ..Hope this all makes sense :)

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
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  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
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  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
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If you are having licensing issues, please do the following: 

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For any of these issues:

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Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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  • Staff

Greetings,

The information in this support article explains how it works and how to purchase additional devices for your subscription.  You pay for the additional device in addition to a prorated amount for the remainder of the time on your current subscription so you won't have to pay for anything twice.

I've included the instructions on how to do so below (this information is copied directly from the support article linked to above):

To purchase additional devices in My Account:

  1. Log in to My Account.
  2. Click the Subscriptions tab.
  3. For the subscription you want to add devices, click the Buy More button below Available devices.
  4. In the left side of the page, click the plus (+) or minus (-) button to adjust the amount of additional devices you want to add. The ORDER SUMMARY shows the price adjustments you are making.
  5. Click CONTINUE TO CART.
  6. In the Details page, verify your information.
  7. Click PLACE ORDER.

If you don't see the Buy More button and want to buy more devices, submit a support ticket for assistance.

If you need to create a support ticket because you don't see the Buy More button, you may do so by filling out the web form on this page and they will assist you directly via email.

I hope this helps and if there is anything else we might assist you with please let us know.

Thanks

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Greetings,

Excuse me for not completely understanding my premium subscription with 2 device's expires in 53 days so if I add 1 more device to my current subscription.. that extra device will apply until my July 20 renewal ..and then on my due date i will be charged for 3 device's for and additional year ? right now to add that extra device you guys want to charge me $52 with my current 2 device's is this until July 20-2021 and then how much after will it be for 3 device's ?

Regards,

Marko

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  • Staff

You will be charged the remaining 53 days for your existing devices, plus the total price for 3 devices for a year that way you'll be all paid up for your existing devices and up your total from 2 devices to 3.

I hope that helps to clarify how it works, but please let us know if you have any further questions or issues.

Thanks

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