RyanK Posted May 21, 2021 ID:1458493 Share Posted May 21, 2021 Hello, I am the administrator for https://www.housestay.com/ We have VIPs trying to access our website but their Malwarebytes Chrome Extension is blocking them. The message is "Website blocked due to reputation". Could our website please be whitelisted as soon as possible? We do not have any malware on our website and we follow best web security practices such as content security policies, feature policies, etc. Thank you, Ryan https://www.housestay.com/ Link to post
alvarnell Posted May 21, 2021 ID:1458495 Share Posted May 21, 2021 Kaspersky has carried you as a phishing site for at least a couple of months. You may have to get that cleared up before it can be cleared here. <https://www.virustotal.com/gui/url/44a94637a40ae00b99a4de702e5adb353f86a66c262bff31809c320bcdd74ad4/detection> Link to post
RyanK Posted May 21, 2021 Author ID:1458496 Share Posted May 21, 2021 Thank you. That is odd. How can I address them about this? Link to post
alvarnell Posted May 22, 2021 ID:1458523 Share Posted May 22, 2021 (edited) Just as you have here, submit as False Positive. Something like this: https://opentip.kaspersky.com/http%3A%2F%2Fhousestay.com%2F/ and ask to be Reanalyzed. Edited May 22, 2021 by alvarnell Link to post
RyanK Posted May 22, 2021 Author ID:1458557 Share Posted May 22, 2021 Thank you for your help. I have resolved this false positive with Kaspersky. Could someone from the Malwarebyes team please help us with the false positive in Malwarebyes Chrome Extension? Thanks, Ryan Link to post
alvarnell Posted May 22, 2021 ID:1458559 Share Posted May 22, 2021 The staff rarely works on weekends, but will certainly be here on Monday morning to take care of it. Link to post
Solution gonzo Posted May 23, 2021 Solution ID:1458743 Share Posted May 23, 2021 The site has been whitelisted. Please allow 15-30 minutes for changes to take effect. Sorry for the inconvenience. Link to post
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