Is Malwarebytes really smart as claimed, or is it just me being dumb?

[MBGuest999]

Hi All,

I am experiencing a weird problem with Malwarebytes Free version 4.3.3.116 Update package version 1.0.40722 Component package version 1.0.1292.

When I click "Check for updates" either under General tab or About tab, MB shows "Malwarebytes is up to date".

The problem is that it shows this message even when I am offline and also when I intentionally block MB in my firewall.

Please advise.

Svas.

[AdvancedSetup]

Hello @MBGuest999

There are different reasons that can cause an up-to-date message. Please see if the following helps

 

Can you please do the following?

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes
• NOTE: Please have patience as it can take a while to remove and reinstall. The computer will restart to complete

After the restart please do the following

• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

[MBGuest999]

Hi AdvancedSetup,

Thank you for your reply.

I have followed your instructions and am sending you the zip file.

The problem still exists after MB was reinstalled. It gives false assurance to the users stating that MB is up-to-date.

In fact, if you disconnect from the internet and then check for updates, it still shows up-to-date.

Svas.mbst-grab-results.zip

[AdvancedSetup]

Thank you for the logs. Can you please get me some additional logs.

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

[MBGuest999]

Hi AdvancedSetup,

The update feature seems to be working fine now. However, I did not make any changes at my end.

Was there a fix released for this issue?

If not, I have no idea how the problem went away, but I am thankful nevertheless.

I appreciate your help. Thank you.

Svas.

 

[AdvancedSetup]

There are changes from all sorts of programs including Windows as well as we create new rules multiple times a day, every day. Perhaps one of those has made a change that corrected the issue.

Glad that all is working as expected now.

https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/

Take care