My Malwarebytes Key Moved to Another Account / Not Mine!

[fred3]

Background:

I usually buy 10 licenses at a time.  These, of course, use the same Key.  I use these for me, my family and friends computers.
Then, to avoid confusion, I always set the Keys/accounts so that they don't automatically renew.  I have no intent to continue to pay for all family and friends after the first install!
But, this is a good way to introduce them to Malwarebytes.
When the key they are using expires, I figure they can buy a new one or get me to help them.
At least I do try to keep track of "which computers have which keys?".

Yesterday, I went to check my account on Malwarebytes' site and out of 3 or 4 keys, I only have one registered!
These are keys that I purchased!
I learned that two of the missing ones had been assigned to one of my family and friends.  ???

Now I have to figure out how to get the account registration fixed if I'm to keep track of things AND to assure that I'm not going to be charged for renewals.

It would be helpful to know how this may have happened.  I see that the key used by this friend just expired this month.
I see that other users are now registered with that same account.

How to fix?

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

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[Porthos]

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