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Security Tools Virus - this virus has overtaken my laptop - I have lost my desktop and cant use any applications at the moment. I have managed to start my laptop in safe mode and download Malwarebytes but it only gives me the option to purchase the software is this correct - I did a scan with AVAST and it picked up no viruses !!!! What do I do rolleyes.gif unsure.gif wink.gif blink.gif ohmy.gif

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  • Root Admin

No, if you were asked to pay then it's not our program and is another FAKE program. Please follow the directions below and as soon as someone can they will assist you with this. Try to be patient as it can take a couple of days possibly.

Scan and post logs - read note at bottom in green

If you're having Malware related issues with your computer that you're unable to resolve.

  1. Please read and follow the instructions provided here: I'm infected - What do I do now?
  2. If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

  • Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  • Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  • Using these other tools often makes the cleanup task more difficult and time consuming.
  • If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  • Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  • There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

  • NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

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  • Root Admin

We don't have a link to MBAM.EXE here. So as said, where you got it I'm not sure but you were redirected and did not download ours.

You need to just be patient and someone will assist you in the other forum when they can. Making multiple posts all over the board will not help you any faster is just slows the process down as we attend to these posts instead of HJT posts.

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