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maskVPN mask_svc.exe MALWARE Found but cant remove


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  • Root Admin

Hello @mysteroius_cow

Let's start out by having you go to Control Panel, Programs, Programs and Features and uninstall ALL McAfee software. Then restart the computer.

Once that is done then do the following

 

Please visit the following site and download the McAfee Removal Tool under Method 2

https://service.mcafee.com/webcenter/portal/cp/home/articleview?articleId=TS101331

image.png

 

The direct download link for the tool is:

https://download.mcafee.com/molbin/iss-loc/SupportTools/MCPR/MCPR.exe

Run that and restart the computer.

 

Then run FRST again and click on SCAN and post back both new logs.

I'll check back on you again sometime in the morning.

Thanks

 

 

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  • Root Admin

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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  • Root Admin
  • Solution

Please save the attached FIXLIST.txt file as before to the same folder location as the FRST program.

Then run FRST and click the FIX button and let it run

After the computer restarts please post back the FIXLOG.txt file

fixlist.txt

 

Then run the following

 

SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire about the current-security-update status of some applications.

  • Download SecurityCheck by glax24 from here  https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
  • and save the tool on the desktop.
  • If Windows's  SmartScreen block that with a message-window, then
  • Click on the MORE INFO spot and over-ride that and allow it to proceed.
  • This tool is safe.   Smartscreen is overly sensitive.
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"   and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

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  • Root Admin

Please update, uninstall, or otherwise address the following issues as appropriate


--------------------------- [ OtherUtilities ] ----------------------------
Git version 2.24.1.2 v.2.24.1.2 Warning! Download Update

VMware Player v.15.5.6 Warning! Download Update

Node.js v.12.14.0 Warning! Download Update

Python 2.7.18 (64-bit) v.2.7.18150 Warning! Download Update

GitHub Desktop v.2.4.2 Warning! Download Update

Microsoft Visual Studio Code (User) v.1.55.2 Warning! Download Update

Python 3.7.4 (64-bit) v.3.7.4150.0 Warning! Download Update


-------------------------- [ IMAndCollaborate ] ---------------------------
Microsoft Teams v.1.4.00.2879 Warning! Download Update

Zoom v.5.4.6 (59296.1207) Warning! Download Update


-------------------------------- [ Media ] --------------------------------
VLC media player v.3.0.10 Warning! Download Update

Spotify v.1.1.48.625.g1c87c7f7 Warning! Download Update

 


Thanks

 

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  • 1 month later...
  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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