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Just now, MikeW said:

Tried to update several times. Keep getting error message

I'm sorry the software isn't working properly but we'll do our best to help.

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

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It just says an error occured with the download check your internet connection and try again.

Tried again this morning same again. Never had this problem before. I dont install browser guard.

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  • Solution
Posted (edited)

Quit Malwarebytes from the system tray and delete C:\PROGRAMDATA\MALWAREBYTES\MBAMSERVICE\instlrupdate\MBSetup.exe

Restart and check again for updates.

I am going to assume you already have the following Windows Updates.

How to obtain and install Windows 7 SP2
https://answers.microsoft.com/en-us/windows/forum/windows_7-update/how-to-obtain-and-install-windows-7-sp2/c2c7009f-3a10-4199-9c89-48e1e883051e

Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows
https://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-wi

 

Edited by Porthos
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