MikeW Posted May 17, 2021 ID:1457468 Share Posted May 17, 2021 Tried to update several times. Keep getting error message Link to post Share on other sites More sharing options...
Porthos Posted May 17, 2021 ID:1457469 Share Posted May 17, 2021 Just now, MikeW said: Tried to update several times. Keep getting error message I'm sorry the software isn't working properly but we'll do our best to help. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 17, 2021 Root Admin ID:1457479 Share Posted May 17, 2021 What is the actual error message @MikeW Link to post Share on other sites More sharing options...
MikeW Posted May 18, 2021 Author ID:1457541 Share Posted May 18, 2021 It just says an error occured with the download check your internet connection and try again. Tried again this morning same again. Never had this problem before. I dont install browser guard. Link to post Share on other sites More sharing options...
Porthos Posted May 18, 2021 ID:1457544 Share Posted May 18, 2021 The requested logs will help us help you.🙂 Link to post Share on other sites More sharing options...
MikeW Posted May 18, 2021 Author ID:1457547 Share Posted May 18, 2021 This is the message Link to post Share on other sites More sharing options...
MikeW Posted May 18, 2021 Author ID:1457550 Share Posted May 18, 2021 Logs as requested mbst-grab-results.zip Link to post Share on other sites More sharing options...
Solution Porthos Posted May 18, 2021 Solution ID:1457552 Share Posted May 18, 2021 (edited) Quit Malwarebytes from the system tray and delete C:\PROGRAMDATA\MALWAREBYTES\MBAMSERVICE\instlrupdate\MBSetup.exe Restart and check again for updates. I am going to assume you already have the following Windows Updates. How to obtain and install Windows 7 SP2https://answers.microsoft.com/en-us/windows/forum/windows_7-update/how-to-obtain-and-install-windows-7-sp2/c2c7009f-3a10-4199-9c89-48e1e883051e Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windowshttps://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-wi Edited May 18, 2021 by Porthos 1 Link to post Share on other sites More sharing options...
MikeW Posted May 18, 2021 Author ID:1457560 Share Posted May 18, 2021 Many thanks that worked. 2 Link to post Share on other sites More sharing options...
Porthos Posted May 18, 2021 ID:1457561 Share Posted May 18, 2021 Just now, MikeW said: Many thanks that worked. Happy to assist. 1 Link to post Share on other sites More sharing options...
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