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Security Update KB2286198 is a pain!


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I have one remaining license on my subscription and attempting to download this app to my wife's computer. She is running Windows 7 which as you know is no longer supported by Microsoft as far as updates are concerned. I am stopped each time because a certain Windows Security Update KB2286198 is not present. I can't find this update anywhere in order to install. How can I correct this? My knowledge of computers is somewhat limited, Thank you.

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
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  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
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  15. Malwarebytes for Windows will open once the installation completes successfully.

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Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

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Hi Maurice, Thanx for your suggestion concerning Windows 10, however my wife is very much a traditionalist and not for too much change unless really necessary. Back to my initial question do I download and install "Security Update for Windows 2003x64 Edition (KB2286198)" for Windows 7 Home Premium 64-bit operating system?   Thanx for your time.

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PS. Wholly separate from the operating system being Windows 7. ( Which imho is very risky to use these days ), you can if you wish, install Malwarebytes for Windows on the pc.

If so, do the Gather Logs procedure with the Advanced hidden section of the very first reply at the top of this Topic.

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Hi Dave & Maurice, Thanx for your help with this matter. Dave you have just confirmed what I was suspecting that this update was not available for Windows 7. Unfortunately my wife will have to do now without Malwarebytes, pity. All the best, Rhon.

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  • Root Admin

Even without the MBST tool, you can also run the Farbar support tool to help us better understand what is running on the computer and I'm sure one or all of us can get the computer updated @Rhon

 

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

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Hi Bob, Your suggestion of downloading and installing KB4474419 did the trick. It not only installed correctly but to my surprise and amazement automatically installed the Malwarebytes program upon rebooting. Thank you all you guys for the assistance you have given this computer dummy over the past 24 hours of frustration. Please consider now this situation fully resolved. All the very best, thank you and stay safe, Rhon.

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