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I did not received key for malware

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  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes for Windows Help forum.

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4 minutes ago, AnonXD00 said:

I tried i know my login details but its not showing in my account 

Then it is possible you mistyped your email address when purchasing Malwarebytes.

In any case, you will have to wait for your support ticket as they are the only ones that can assist.

It can take 3-7 weekdays for a response from the help desk.

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Just now, Porthos said:

Then it is possible you mistyped your email address when purchasing Malwarebytes.

In any case, you will have to wait for your support ticket as they are the only ones that can assist.

It can take 3-7 weekdays for a response from the help desk.

i got activation mail from them but no order confirmation mail and i got charged 30$ around and on browser it showed confirmed order

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Have you tried to use your email address to activate?


Use your My Account email and password to activate your Malwarebytes subscription. To activate using this method, you need:

  • An active Malwarebytes subscription with an available device. 
  • To have logged in to your My Account at least once. If you don't have a My Account, see the article Create My Account profile.

Follow these steps to sign in and activate your subscription:

  1. From your desktop, click the Malwarebytes icon Malwarebytes-Blue-48x48.png to open the application.
  2. In the top right part of the window, click Activate license.
  3. In the Email field, enter the email address used to setup your My Account.
  4. In the Password field, enter the password used to setup your My Account.
  5. Click Sign in. When your subscription activates, click Done.

When Malwarebytes Premium on Windows is activated, Premium displays in the top-left corner of the program Dashboard. Following the activation, Malwarebytes Premium on Windows turns on all Real-Time Protection layers.


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  • Root Admin

Hello @AnonXD00

Did you use a different email address for the purchase? The automated tool from the Customer Support ticket was unable to locate any information about the purchase.
I don't work on the Support desk so I can't really scan or look any further myself. You'll need to wait for an actual Customer Support Analyst to pick up your ticket once assigned.

If you did use a different email address though please reply to your support ticket with that other email address as well. I'm sure though that if the numbers of the order are correct an Analyst can look that up as well, I cannot.



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