[ RESOLVED ] No Notifications Available Updates

[Hilltops]

Hi,

Today I realized that I hadn't received any update notifications for quite a while, so I opened MB. Notifications are set, also in OS (Windows 10), and last update took place today. As you can see, quite a few updates were missed, so I updated manually. Any known reason that I didn't receive any update notifications?

 

[Malwarebytes]

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[Porthos]

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

[Hilltops]

Thanks Porthos. I followed your directions. Of course I'll have to wait till there's an update to see if notifications work but now I have another issue: the alert icon is on and stays on. 

[Hilltops]

Got it sorted. I realized that a fresh installation of MB means that it doesn't have a record of any scans having been run. So, I let it do a quick scan and now the alert is gone. 

[Porthos]

FYI.

The company has program updates pushed through the normal updater (the one that checks for database updates) metered in such a way that it is throttled so not every user is offered the new build once it has been released, so it becomes a matter of probability and is somewhat random.  This means that you might be offered it early, or it might take a really long time before it is offered to you, it just all depends.  Basically a luck of the draw kind of deal.

But if you wish to avoid the wait you may open Malwarebytes and navigate to Settings and click on the Install Application Updates button and the new version should be downloaded and offered to you to install or you may download and install it manually from here if you prefer.

I hope this helps, and if you have any trouble or there is anything else we might assist you with please let us know.

[Hilltops]

Porthos, your explanation of a throttle causing this doesn't make too much sense because I was on version 4.1.0 and now I'm on 4.3.3. So, quite a few updates in between. Thanks anyway for giving this information. 

[Porthos]

Just now, Hilltops said:

I was on version 4.1.0 and now I'm on 4.3.3.

You might of had an issue that is now corrected with the clean "current" install. It can also be the settings you had set for updates that had been removed in the current version.

You had the following off.

 

[Hilltops]

Thanks, Porthos.

[Porthos]

Closing this topic as it's been resolved.