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Can't Launch Malwarebytes


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Hello,

I've been reading about this topic on the forum. However, I've done the following and still can't get it to launch!

Step 1: Disable TDSSserv trojan driver.

Right click the My computer icon. If you are using the non classic Start menu, then right click My computer icon on your Start button menu.

Click Properties.

Click Hardware Tab.

Click Device Manager.

In the top menu, click View and click Show Hidden Drivers.

Scroll down to non Plug and Play drivers.

Click + at left.

In the list of drivers right click TDSSserv.sys or TDSSxyz.sys where xyz are random characters, clbdriver.sys, gaopdxserv.sys, seneka or seneka.sys.

Click Disable.

Click YES for confirm.

Close all windows and reboot your computer.

I don't have any drivers named like this under here. I've also gone under System32 and manually looked under the driver folder and still no luck.

I've tried renaming the .exe file.

I would really appreciate it if anyone had further tips for me. This is such a nasty virus! Can't beleive it's blocking the malware program!!

Thank you,

Matt

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Hello and welcome to Malwarebytes' Forum!

Start a New Topic in the Malware Removal Forum

It appears you're infected. Follow the instructions below on what to do next and wait for further instructions by posting it in the Malware Removal forum please.

If you're having Malware related issues with your computer that you're unable to resolve.

1. Please read and follow the instructions provided here: I'm infected - What do I do now?

2. If needed please post your logs in a NEW topic here:Malware Removal - HijackThis Logs

3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

---

* Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.

* Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.

* Using these other tools often makes the cleanup task more difficult and time consuming.

* If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.

* Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.

* There are often many others that require assistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

---

NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can

With Regards,

Extremeboy

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