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Unsure how to categorize this level of INFECTION.....

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First off, please know that:

1) This isn't a joke. 2) I'm not a paranoid individual wearing a tin-foil hat. 3) I'm aware that this help forum only applies to my device running Windows. 4) I appreciate your time and have a sincere desire to not waste it.

Bit of background: Arrived in new city just prior to COVID. Enrolled in long distance learning and purchased a computer. Connected to the internet via Spectrum for school and news only. Had the laptop for perhaps 10 days when while I was typing in MS Word a registry key was pasted into my document. Within 48-hour my device just didn't work anymore. My Spectrum's device log indicated that a POS had targeted me. This occurred two more times with new laptops over the course of a few months. It severely impacted my performance which in turn impacted my grades. Because of this, I am no longer enrolled. 

Other devices were affected as well, the 'smart tv' that I purchased at same time as laptops, my current cell phone also purchased at same time, and my gaming console. Perhaps related is the fact that at least one unknown individual has gained unauthorized access to my apartment while I have not been at home. I've filed two reports with the Reno PD and have never been followed-up with.  

I currently own a laptop running Windows 10 that I purchased in 'S' mode which I took it out of.  The manufacturer sent me a recovery thumb drive which I did not begin to carry around until it was too late. According to dates on the thumb drive it would appear modification has taken place after it was mailed to me. I last 'reinstalled' Windows 6-weeks ago.  Someone, and my gut feeling says some that lives very nearby, has remote access to my device while I'm utilizing it and when not connected to the internet.  This was proven to me last night when a video file was deleted while I was editing.....and I don't know how that's possible. A Spectrum tech brought me a new modem today, which I peeled the stickers off of. I purchased a new router which I have not yet connected to either device and removed those stickers as well. If possible, I would very much like to limit access to my devices from whomever tf.  Again, I don't want to waste anyone's time if help isn't going to actually help - I don't want to waste your time and neither do I want mine wasted. 

(If you frequent either Kiwi.net or any similar type of forum that gives mentally-ill d-bags a platform to discuss mentally-ill topics, kindly seek help and keep clicking.)

Thanks again.


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  • Root Admin

Hello @SoDoesReno


Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.






When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download







  • If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.


Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Double-click to run the program
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, if items are found please click Quarantine.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
  • Please attach the Additions.txt log to your reply as well.
  • On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.



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Thank you for posting instructions for how to download potentially unsafe programs when utilizing a Microsoft browser.  You'll pardon me for not just 'getting to it'. Perhaps you're comfortable with reading the type of life horror story that I shared in this forum due to hearing what I've described frequently. Would you please address one or more of the concerns that I conveyed? You wouldn't happen to be a Scientologist, would you?  I don't appreciate that 'Tone 40' crap.

At this point in time I'm not too concerned about downloading some BS that likely would be fairly easy to recover from. I'll be awake for a few more hours....feel free to respond at your earliest convenience. 

Thank you.







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Thank you for your response. You're absolutely correct about the logs, and I most certainly intend on posting them - that is, for the individual who's a bit more of a people person. I believe that communication is important...assuming is for lazy people who lack the ability or know how to conversate.

Again, thanks for your time.. I'll repost my original request for assistance. Take care!

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