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Sometime during the last week the malwarebytes tray icon has disappeared after one or the other of the updates.. rebooting the machine (or making sure win 10 64 is up to date) have not helped with returning it.. checked everything from mbytes settings to windows taskbar settings and no luck.. I can start and manually use it, but the scan reports are cleared upon closing the program manually (clicking the X to return to the taskbar like normal) even when the program itself is open it won't bring up the tray icon for that matter.. Any suggestions on other things to try on this? it does show a malwarebytes service program running under task manager regardless but w/o the history option from the program showing results ..

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  • Root Admin

Hello @thebrokenape

Let us get some logs please so that we can check and see what might be going on with the system.

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

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Posted (edited)

I  don't see an obvious reason for it. It could be that Norton may have updated and now has a conflict with Malwarebytes?

Please setup file exclusions in Norton for Malwarebytes. Then set up exclusions in Malwarebytes for Norton as well.

Temporarily disable Norton and then download and update Malwarebytes
https://downloads.malwarebytes.com/file/mb-windows

Then setup the exclusions and reboot

https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-antivirus-exclusions-list

https://support.malwarebytes.com/hc/en-us/articles/360038479234-Add-to-the-Allow-List-in-Malwarebytes-for-Windows

 

Let me know if that resolves the issue

Thanks @thebrokenape

 

Edited by AdvancedSetup
updated information
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